Patient Care Coordinator

Starting Hourly : $19.00 per hour

InspirePhysical & Hand Therapy a member of Therapy Partners Grouphas been the premier provider for outpatient orthopedics servingSpokane and surrounding communities for over five years.

We are known for providing the highest qualityindividualized care for our patients and our team of highly skilledphysical therapists who are passionate about helping patientsachieve their goals.

Currently we are looking for a full time Patient CareCoordinator for our 12410 E Sinto Ave Ste 205 Spokane Valley WA99216

BIlingual in English &Spanish strongly preferred but not required. Flexibility to cover aday or so here and there in our otherclinics.

ESSENTIALPOSITION DUTIES

• Greets warmly andmaintains a friendly welcoming relationship with all patients andclients including among others physicians and physician officestaff
• Clearly communicates with all staffincluding clinical and corporate employees in a friendly andcourteous manner
• Responsible for answeringphones and greeting patients with the utmost professionalism andcare
• Schedules new patients and collects allnecessary information in order to verify insurance withcarrier
• Accurately and completely enterspatient information and demographics into computersystem
• Submits patient insurance informationin a timely fashion to ensure benefits are verified before thepatient’s initial evaluation
• Provides patients with an explanation of their benefitsand thoroughly answers all questions
• Calls andconfirms new patient appointments
• Collectscopays / deductibles and payments prior to patient being seen byprovider per established policies and procedures.

Inform patient ofany outstanding balance and issues receipt when monies arecollected

• Works closely with BillingDepartment Physical Therapists and Aide staff to assure smoothpatient flow
• Follow up on noshow patients on a daily basis
• Treatment authorization and / or continued treatment Rxfollow up
• Maintains patient confidence andprotects operations by keeping information confidential
• Maintains schedule targets by reporting percentages ofarrivals cancelations and rescheduled appointments to RegionalAdministration Manager
• Maintains physicaltherapy supplies inventory by checking stock to determine inventorylevel; anticipating needed supplies and communicating to person incharge or ordering
• Participates in and adheresto as required the HIPAA Policies and Procedures of TherapyPartners Group

Knowledge Skills andAbilities

• Thorough knowledge ofMicrosoft Office
• Possess strong customerservice skills
• Ability to maintainconfidential documents
• Must be organized andable to manage multiple priorities
• Ability tocommunicate complex information in a well thoughtout easilyunderstood manner both orally and in writing in a variety ofsettings and styles
• Ability to communicate inan honest direct and professional manner relating well to others tobuild rapport and effective relationships.
• Ability to demonstrate active listening by askingclarifying questions identify and share relevant information andsolicit feedback from others and give and receives feedbackobjectively.
• Must be able to identify andproblem solve
• Possess strong team playerattributes

Education andExperience

Education : HighSchool diploma or equivalent

Experience : 12 years prior experience incustomer service and administration preferred; medical or PT frontoffice experience required.

PhysicalRequirements and Working Conditions : Requires prolongedsitting some walking bending stooping reaching and stretching.

Requires eyehand coordination and manual dexterity sufficient tooperate a keyboard mouse photocopier telephone calculator and otherequipment.

Requires normal range of hearing and eyesight to recordprepare and present reports.

LIAM1

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