Senior Program Manager - Turning Point

Before applying for this role, please read the following information about this opportunity found below.

Senior Program Manager - Turning Point

Location : 1447 16th St, Santa Monica, CA 90404, USA

Req : #11187

Date : Wednesday, August 28, 2024

Role : Senior Program Manager

Supervises : Case Managers, Support Specialists

Reports To : Program Director

Department : Interim Housing

Status : Full Time, Exempt (Salary), Management Role

Schedule : Sunday-Thursday, 8 : 00 am - 4 : 30 pm.

Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Job Summary :

The Senior Program Manager, Turning Point will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern.

They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes.

This position is responsible for maintaining the highest quality services and efficiency of programming, while fostering teamwork and integration among staff working in this program.

Essential Duties and Responsibilities :

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma informed care principles.
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
• Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of client complaints.
• Work with the Director to ensure that the physical site is well-maintained and safe.
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
• Work with management team to provide on call coverage for emergencies.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards.
• Work within the CES system to ensure most vulnerable are being matched to best fit housing options.
• Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner.
• Assist with preparing data for reports to funders, and track other data as directed.
• Responsible for and overseeing internal site auditing of client's charts.
• Effectively represent agency at funding partner or collaborative meetings.
• Provide individual and team supervision, support, and performance evaluations for all direct reports.
• Co-Facilitate staffing meetings.
• Ensure adherence to agency policies and procedures.
• Facilitate weekly case conferencing to create a supportive environment.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Incorporate life skills programming and other milieu and enrichments services into the program design.
• Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
• Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients.

Qualifications :

• Bachelor's degree in social work, Psychology or related field, Masters' degree in mental health field (Social Work, MFT, or Psychology) a plus.
• Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mentally illness, or are dually-diagnosed.
• At least two years of leadership / management experience preferred in an Interim Housing site preferred.
• Minimum of two years' experience providing Case Management services to homeless population required.
• Skilled in non-violent crisis intervention.
• Demonstrated knowledge of issues faced by population served.
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, team building and computer skills.
• Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively.
• Current, valid California Driver's License with an acceptable driving record.
• Ability to provide some evening and weekend hours to ensure continuity of care.
• On-call 24 / 7 a requirement.
• Proficient in Microsoft Word, Outlook, Excel, and database applications.
• Able to obtain and maintain CPR / 1st Aid certification.

Work Environment :

• Field (may need to travel) and indoor office environment.
• On occasion walk or drive to different local sites.
• Regularly required to sit, stand, bend and occasionally lift or carry up to 20 pounds.
• Will necessitate working in busy and at times loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• Able to thrive in a work environment emphasizing teamwork and collaboration.
• Respond in a timely manner in all aspects of communication.
• Work with minimal supervision.
• Perform other duties as assigned.

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model.
• Demonstrate a sense of responsibility.
• Continuously learn and improve.
• Acknowledge your own areas of improvement.
• Hear and provide honest, specific and direct feedback.
• Create an environment where everyone is welcomed, valued and respected.
• Collaborate.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community.

Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

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