Vans: Senior Coordinator, Digital Operations

As part of the Vans Americas eCommerce team, the Senior Coordinator Digital Operations is responsible to contribute to our eCommerce goals through a focus on : Technology, order fulfillment, customer service and back-end processes.

Reporting into the Director Digital Operations, the Senior Coordinator will support the overall Digital Operations and eCommerce teams, and play an integral role interfacing across key VF support functions.

Join the Vans Family

is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars : action sports, music, art and street culture.

We are constantly inspired by the creative voyagers within our company and community. For them, creativity is about the journey, not just the output.

Our mission is to empower everyone to use creativity to discover themselves. Our vision is to create a world where anyone can be their unique self.

At Vans, our culture sets us apart and influences everything we do. We are driven by our five values : We have also referred to as the Van Doren Spirit .

We are relentlessly about our consumers and the world around us. We are and whole heartedly believe the most Off the Wall thing you can do is be yourself.

We are driven by a spirit of INGENUITY . And we are passionate about local COMMUNITIES . And most of all, we are a family that has fun together.

At Vans we empower creative exploration and inspire youth culture through a commitment to inclusivity. We welcome anyone and everyone into our global family and proudly celebrate and environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.

By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life.

We live for what we do.

How You Will Make a Difference

• Deliver enhancements to our eCommerce technology by performing project management duties such as : Business requirements gathering, timeline & resource planning, user acceptance testing, training, and documentation
• Support the eCommerce executional teams in technical bug resolution and process execution
• Manage regular communication between the Vans eCommerce business and VF support functions including Technology teams, DC Operations, Logistics, and Customer Service
• Partner with the Vans Omnichannel team regarding rules & reporting for store fullfillment of eCommerce orders
• Establish KPIs and regular reporting to govern the scope of Digital Operations
• Own eCommerce vendor & contract management, as well as annual financial planning
• Own eCommerce process documentation; helping to build-out / refine our standard operating procedures, and keeping them up-to-date
• Driving organizational efficiencies through clear communication, documented & instituted standard operating procedures, and a passion for operational excellence
• Establishing KPIs across the Digital Operations scope of responsibility, and transparently reporting on performance; driving the KPIs and demonstrating continuous improvement
• Excellent project management and deliverying initiatives on-time, in-full, within budget, and with excellent stakeholder & change management
• Ultimately contributing to achievement of quarterly and annual eCommerce sales targets

Free To Be,

As a mission-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity.

We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Skills for Success

Years of Related Professional Experience : 3+ years

Educational Position Requirements :

A formal education and subsequent undergraduate / graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

• Experience working in eCommerce and / or a digital operational role
• Knowledge of eCommerce technology and processes
• Experience with software development lifecycle and project management methodologies a plus, specifically Agile
• Preferred knowledge of tools such as : Jira, Confluence, Google Analytics
• Analytical and data-driven; a problem solver by nature
• Organized and diligent; excellent follow through and follow up
• Strong communicator and relationship builder
• Proven team player with a passion for people and winning together
• About Vans & VF
• About the Vans eCommerce business
• About the Vans & VF digital commerce technology & platforms

Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Perservere.

What’s in it For You