The Automotive Claims Manager will oversee the process for damage claims to vehicles and related liabilities to ensure that the process is handled efficiently, accurately, and in a manner that protects the interests of the company.
Part of our transportation team and reporting to the National Director of Transportation, this role is a liaison between internal team members, adjusters, service providers, and other parties who may be involved in a claim or an incident related to it.
The position is work-from-home position that requries about 25% travel between the InnovAge centers which includes overnight stays out of state.
Investigate, evaluate, and determine the validity of transportation related damage and related liability claims. Assists with establishing proof of loss.
Document specific claims by collecting, analyzing and summarizing information via forms, reports, logs, and records.
In conjunction with the National Director, Transportation and the Legal Department, negotiate damage claims in situations where company liability has been established.
Confer with them to assist with defending against claims that may be fraudulent.
- Acts as the primary contact handling all information exchange with Fleet Management, Transportation Department, Insurance provider.
- Ensure that each claim is handled appropriately and in accordance with company policy.
- Perform continuous claim audits and report claim trends.
- Prepare reports on effectiveness of established prevention measures with recommendations for improvements.
- Oversee record keeping of claims handling and settlements.
- Review and update claims reporting forms as necessary.
- Train managers and employees in handling various types of claims or claim-related situations.
- Assists Transportation Manager and Directors in accident investigations.
- Teach employees about safety procedures, equipment maintenance, etc. Provides technical guidance to staff regarding investigations, adjustments, complex claims and review and implementing of workflow to individuals based on job type.
- Lead investigation for Workmen’s Comp injuries. Performs interviews with injured employees and redacts RCAs in conjunction with Human Resources, Safety Department, Legal Department and Transportation.
- Performs other duties as assigned.
REQUIRED
- Bachelor’s degree in Risk Management, Business Management, Accounting or related field.
- 5+ yrs in risk management, loss prevention and security.
- Experience with claims processing, researching and resolving issues and adjustments.
- Experience and strong knowledge of co-pays, deductibles, co-insurance, coordination of benefits, and secondary insurance and stop loss.
PREFERRED
Experience working in claims management in large Transportation department.
Salary Range Minimum
USD $95,000.00 / Yr.
Salary Range Maximum
USD $110,000.00 / Yr.
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