The Director, Technical Operations is responsible for ensuring that the company's technological infrastructure is responsive, secure, and efficient, enabling the business to operate smoothly and effectively.
This includes maintaining high system availability for clients, ensuring compliance with security and regulatory standards, optimizing costs, and delivering high-quality IT services to internal users.
This role involves leading a team of technical professionals, managing key technology vendors, ensuring operational efficiency, driving innovation, and aligning technical strategies with the overall business objectives.
Responsibilities
- Ensure cloud operations are designed and implemented to meet organizational standards of security, reliability, and performance.
- Working with CTO and CFO, develop and manage the Corporate IT budget, optimizing costs without compromising quality.
- Ensure compliance with industry standards, regulatory requirements, and internal policies.
- Collaborate with Software Architects in the design of application and cloud architecture.
- Manage development and production infrastructure including servers, networking, and storage components.
- Manage relationships with third-party vendors and service providers, ensuring service level agreements are met.
- Lead and manage the corporate IT infrastructure team, ensuring efficient operation and support of all internal systems and software.
- Manage and provide end-user support services in a fully remote environment, ensuring remote employees receive timely and effective technical assistance.
- Develop and implement multi-year strategic IT infrastructure plans aligned with organizational goals.
- Oversee the maintenance, monitoring, and upgrading of internal systems, ensuring high availability, security, and performance.
- Collaborate with other departments to understand their needs and provide appropriate technological solutions.
- Drive initiatives for continuous improvement and modernization of the IT systems and infrastructure.
- Lead disaster recovery and business continuity planning and implementation.
- Monitor industry trends and emerging technologies, recommending relevant adoption to enhance organizational capabilities.
Knowledge, Skills & Abilities
- Experience designing, implementing, and supporting applications in Amazon Web Services (AWS) cloud, including traditional server applications and serverless services such as AWS Lambda, AWS Fargate, AWS SQS, and Amazon API Gateway.
- Experience with Amazon RDS, preferably Microsoft SQL Server.
- In-depth knowledge of IT infrastructure, including systems, networks, servers, storage systems, cloud technologies, and infrastructure automation tools and techniques.
- Strong understanding of cybersecurity principles, best practices, and supporting SOC 2 compliance and adoption and enforcement of necessary controls.
- Proficiency in IT service management (ITSM) and IT operations management (ITOM) frameworks.
- Familiarity with emerging technologies such as AI, machine learning, and IoT as they relate to IT infrastructure.
- Strong project management skills with the ability to lead large-scale IT projects.
- Effective communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
- Experience administering standard tool stack, including Jira, Google Workspace, Confluence, Zoom, Microsoft Office, Slack, and Crowdstrike.
- Experience supporting end users in a fully remote workforce.
Core Competencies
- Leadership : Demonstrates the ability to lead, inspire, and manage a team of IT professionals.
- Strategic Thinking : Develops and implements long-term strategies to enhance IT infrastructure.
- Analytical Thinking and Problem Solving : Effectively identifies and resolves complex technical issues.
- Collaboration : Works effectively with various departments to understand and meet their technology needs.
- Adaptability : Stays current with technological advancements and adapts to changing business needs.
- Customer Focus : Prioritizes internal customer needs and ensures high service quality.
Key Accountabilities / Metrics
- System Uptime : Ensure internal systems have high availability and minimal downtime.
- Security Compliance : Maintain compliance with security standards and reduce incidents of breaches.
- Cost Management : Stay within budget while optimizing infrastructure costs.
- Project Delivery : Successfully deliver IT infrastructure projects on time and within scope.
- User Satisfaction : Achieve high levels of satisfaction from internal users regarding IT services.
Minimum Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- A minimum of 10 years of experience in IT infrastructure management or a related role.
- Relevant certifications such as ITIL, CISSP, PMP, or equivalent are preferred.
Requirements
Authorized to work in the US without sponsorship
Minimum of 8 years of experience in IT infrastructure management or a related role
Minimum of 5 years experience administering corporate infrastructure, including laptops, email, Google Collaboration Tools.
Strong understanding of cybersecurity principles, best practices, and supporting SOC 2 compliance and adoption and enforcement of necessary controls
Minimum 5 years commercial experience utilizing Amazon Web Services (AWS)
Minimum 5 years in a supervisory role
Previous experience developing, managing and executing to a department budgetmanaging
Confirm your resume will reflect the above minimum job requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field
Knowledge in : AWS
Knowledge in : Google Suite
Equal Opportunity Employer
Infobase provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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