Agent Services Coordinator

Job Description

Job Description

Job Description : Agent Services Coordinator in Cary, NC, US

Seeking an Agent Services Coordinator (ASC) to oversee functions supporting the market center's service to associates. Responsibilities include ensuring operational excellence and focusing on associate retention through Gold Standard Customer Service and Unwavering Hospitality.

Looking for a quick problem solver who learns from their environment, appreciates efficiency, and can logically present solutions to others.

The ideal candidate enjoys a variety of responsibilities in a dynamic environment, values effective communication, and upholds established standards of conduct.

Compensation : $44,000 yearly

$44,000 yearly

Responsibilities :

What should I bring with me?

• You are an Ideal Team Player, embodying the three main pillars of Hungry, Humble, and Smart
• You are a servant leader who is eager to help others achieve and accomplish their goals
• You are highly self-aware and coachable
• You have a keen interest in delivering Gold Standard customer service and the ability to anticipate the needs of others
• You are able to move with a sense of urgency to ensure the associates’ needs are taken care of in a timely manner
• You have proven experience in customer service, making an associate’s problem your problem
• You are a high achiever who wants to make a difference in the lives of others
• You enjoy organization with a continual drive to optimize systems, tools, and technologies
• You have the ability to work effectively under high pressure and strong interpersonal and communication skills to engage with different types of individuals
• You have respect for other cultures and deep empathy for others
• You have the ability to both do deep-focused work and be agile, when needed, to thrive in a high-tempo environment, adapt, and respond to day-to-day challenges of the role
• You are resilient and committed to self-care and to modeling this for those around you

What will I be doing?

• You will engage fully in the systems, tools, and conversations of Keller Williams to provide value to the market center associates
• You will ensure the execution of the retention systems designed to preserve and enhance our associate and vendor relationships
• You are accountable for delivering excellent customer service at every level in the market center (associates, visitors, your teammates, etc.)

You will provide attentive service and support to our associates in growing their businesses. This includes (and is not limited to) :

• Serve as the primary liaison between associates and the resources of Keller Williams
• Onboarding and orientation for new associates
• Assist with market center events
• Maintenance of office technology : social pages and groups, public website, Google Business page, recruiting sites, agent resources site, etc.
• Drive the use of ancillary services by engaging both new and existing associates to the benefits of using our in-house companies
• Develop a monthly training calendar
• Support the Market Center Leadership team with additional projects as needed

You will be coordinating closely with the Team Leader (TL), the Market Center Administrator (MCA), and the support staff of the market center.

Qualifications :

• A customer-centric approach, dedicated to providing excellent service to agents and clients
• Exceptional communication and interpersonal skills to build strong relationships with agents and team members
• Proven experience in office operations
• Detail-oriented and highly organized, with the ability to manage multiple tasks and projects efficiently
• Demonstrated leadership qualities, including the ability to inspire and empower team members
• Strong proficiency in Google Suite and Microsoft Office tools
• Familiarity with office management, ensuring smooth day-to-day operations
• Tech-savvy
• Proficiency in using social media platforms
• An entrepreneurial mindset, always seeking opportunities to improve processes and support the growth of the market center

About Company

Do you want to work for the #1 happiest place to work in America?

Rated by Forbes as one of the World's Best Employers, Best Employers for Women, Best Employers for Diversity, and America's Best Large Employers, Keller Williams is the world’s largest real estate company (180,000+).

We are recognized as the most agent-friendly brokerage in the nation a gathering place for the industry’s best real estate agents.

Why Join Us?

Service is the core of our purpose. Our mission is to build careers worth having, businesses worth owning, lives worth living, experiences worth giving, and legacies worth leaving.

Our Team :

We pride ourselves on being agent-focused and ensuring our associates can focus on what they do best. With a positive mindset, you'll create a proactive environment that promotes well-being and a shared interest in the company's future.