Front Desk Attendant at Angler's Lodge in Hollister, MO

Position Summary :

To deliver friendly, professional service ensuring guest satisfaction when checking guest in and out of resort

Essential Functions :

Smile, be alert and never leave the front desk unattended.

Register guest and assign rooms, accommodate special requests whenever possible.

Assist in pre-registration and blocking of reservations when necessary.

Develop a thorough knowledge of the room types, rates, packages and booking procedures.

Notify housekeeping of all late check-outs, early check-ins and special requests.

Maintain a high level of cleanliness in Front Desk area and lobby.

Report all incidents of guest dissatisfaction to the front desk.

Report all accidents or injuries that occur to the front desk manager

Prepare key packets and registration cards and include all materials to be distributed at check-in.

Assist guest with the highest level of professionalism possible.

File room keys.

Develop thorough knowledge of all office machines, computer, fax machine etc.

Handle safety deposit boxes in accordance with property procedure.

Use proper mail, package and message handling procedures.

Seek opportunities to WOW our guests, make your MOD aware of opportunities or guest irritants that need attention.

Will perform other duties as required

Candidate Profile :

Education and Experience

High school diploma or GED

or three to six months related experience and / or training; or equivalent combination of education and experience.

Skills and Knowledge

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

• Analytical / Critical Thinking - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data;
• examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems;

evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.

Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

• Originality - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
20 days ago