Senior IT Programmer Analyst

The role works with developers and business partners to understand website tracking requirements, creates technical designs for developers and validates using Adobe Analytics, Launch and Target.

The role also offers opportunities to gain exposure to AEP and other Adobe platform products so any previous experience or exposure to data sciences or data modeling would be ideal.

Good technical, analytical, and documentation skills are important in this role, as is a willingness to perform detailed testing and validation of implemented Adobe solutions.

This is an analyst position, however, technical experience or some development experience is a plus and would be helpful in the analysis of web cookies and validating web page event firing.

The individual should be comfortable working independently in a high-performing team.

• Develops a strong familiarity with business processes that are in their area of business focus
• Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
• Responds to requests, identifies conflicts, and makes recommendations where needed
• Devises or modifies procedures to solve complex problems
• Must be hands-on and work as part of technical analytics team for data framework implementations
• Uses knowledge of business processes to identify interdependencies and functional gaps
• Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
• Contributes to the application testing process
• Creates and updates documentation, as appropriate
• Maintains a familiarity with market trends in technology
• Performs other job-related duties as assigned

Job Overview

This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines.

This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.

Job Duties & Responsibilities

• Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes and enhances existing or new systems
• Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology
• Automates the handoff of code releases from development to operations (DevOps)
• Participates in the change management and service ticket management processes, including receiving, resolution monitoring and ensuring customer satisfaction
• Leads projects when needed and builds strong working understanding of the solution being delivered
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems
• Designs, develops and tests experimental application work to test new ideas with bounded cost and time frames
• Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation
• Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required
• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience : 4+ years

Preferred Qualifications

Bachelor's - Information Systems

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