Client Service - Flexible Benefits

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

1. Take ownership and accountability to address and resolve client questions and issues, working toward a first call, first email or letter resolution, whenever possible.

2. Identify any coverage gaps and offer client solutions. Maintain proper documentation on coverages, eligibility and exceptions.

3. Document customer contact completely within client management system.

4. Ensure all business results (quality, production, and time service) meet standards.

5. Maintain daily client management functions in system applications, as required.

6. Keep abreast of system functionality, industry related regulations as it pertains to Health Insurance Portability and Accountability Act (HIPAA)), 125, 132, HSAs and COBRA as appropriate.

7. Teach clients plan specifics, the use of online tools and provide information to assist them in the future.

8. Support overall MEBS revenue and retention goals.

9. Other responsibilities as assigned.

QUALIFICATIONS

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School diploma or equivalent work experience

2. Strong organizational skills

3. Strong communication and interpersonal skills (written and verbal)

4. Maintain an enthusiastic, positive attitude at all times

5. Able to utilize Office Suite applications (Word, Excel, Outlook) and Adobe

Preferred Qualifications :

1. Advanced degree

2. Certification in field of endeavor

3. Call Center experience as appropriate

4. Benefits experience as appropriate

General Description of Available Benefits for Eligible Employees of TIH :

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of TIH Insurance Holdings, LP (TIH) offering the position.

TIH offers medical, dental, vision, life insurance, disability, accidental death and dismemberment and tax-preferred savings accounts, along with other voluntary benefits.

All regularly scheduled teammates (not temporary or contingent workers), regardless of the number of scheduled hours, can contribute to a 401(k) savings plan and you become eligible for Company matching contributions after one year of service and attainment of age 21.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.