Job Description
Job Description
We are in the Medical Devices industry, located in Monclova Township, Ohio, and we're currently seeking a Medical Customer Service Rep.
As part of our team, you'll be tasked with ensuring customer satisfaction and effectively handling customer queries within the medical device sector.
This role offers a long term contract employment opportunity.
Responsibilities :
- Processing customer applications related to medical devices accurately
- Using CRM and IBM AS / 400 to maintain and update customer records
- Utilizing Microsoft Office Suites, including Microsoft Excel and Microsoft Outlook, for various administrative tasks
- Administering customer claims and handling complaints effectively
- Providing exceptional customer service and resolving customer inquiries promptly
- Overseeing customer accounts and executing appropriate actions
- Managing billing functions for customer accounts
- Assisting with benefit functions related to medical devices
- Coordinating with the team to ensure smooth operations.
- Proficiency in CRM
- Experience with IBM AS / 400
- Advanced skills in Microsoft Excel
- Familiarity with Microsoft Office Suites
- Proficient in Microsoft Outlook
- Understanding of Benefit Functions
- Knowledge of Billing Functions
- Experience in Claim Administration
- Proven ability in Complaint Handling
- Excellent Customer Service skills
- Ability to work in the Medical Devices industry
- Previous experience as a Medical Customer Service Rep is preferred.
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We are in the Medical Devices industry, located in Monclova Township, Ohio, and we're currently seeking a Medical Customer Service Rep. Previous experience as a Medical Customer Service Rep is preferred. As part of our team, you'll be tasked with ensuring customer satisfaction and effectivel...
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