AVP, Underwriting Quality Assurance (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years.

Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work® in 2024 for the fifth consecutive year.

Working at Selective

At Selective, we don't just insure uniquely - we employ uniqueness. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success.

Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life.

These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance reimbursement and programs, and paid time off plans.

Additional details about our total rewards package will be provided during the recruiting process.

• Manage the quarterly underwriting quality assessment review process.
• Aggregate the review results quarterly, to identify trends and gaps in knowledge, reference materials or processes.
• Provide action plans and assist in addressing areas needing improvement by partnering with the SBUs, LOBs, Small Business, UTS and Insurance Learning Services.
• Provide guidance and coordinate with the legal department for compliance issues regarding specific topics to assure underwriting processes and procedures appropriately match compliance requirements.
• Conduct Compliance reviews related to forms, legal notices, ISO and related bureau circulars.
• Perform annual audits for required policy documents maintained by Selective Agents for new accounts issued via the Small Business platform.
• Coordinate the MUSIC review in accordance with the established schedule. Lead the corporate review team comprised of members from Corporate QA, the SBU and LOB.
• Aggregate the results and seek alignment for the identified action plan.
• Partner with the Chief Underwriting Officer, Commercial Lines and the Standard Lines Chief Operating Officer on, at minimum, an annual basis to ensure that the structure and intent of the program meets the underwriting discipline expectations they have for the organization.
• Provide updates to Board of Directors on key Enterprise findings.
• Author the Quality Assurance Program Narrative process documentation and provide quarterly certification as the Corporate Process Owner of the Quality Assurance Program.
• Manage corporate focus reviews identified by Corporate Underwriting (QA, SBU or LOB) within a segment or LOB. Follow the action items identified by the review to resolution.
• Provide leadership, guidance and oversight to quality assurance program for Risk Management, Management Liability and Bonds relative to program administration.
• Maintain and administer the Corporate and Region Letters of Authority. Periodically review and update to reflect changes in appetite, use reporting and rule monitoring data from Business Intelligence to assist in fine tuning the authority grants.

Requirements and Qualifications :

• Possesses technical underwriting skills.
• Highly proficient project management and organizational skills.
• Highly proficient ability to multi-task and manage to meet and exceed service expectations
• Strong attention to detail and ability to analyze and interpret data.
• Understanding of state and regulatory requirements in the insurance industry.
• Ability to drive solutions in a matrix environment.
• Excellent written and verbal communication skills.
• Proven leadership skills required.
• Excellent listening, influencing and negotiating skills.
• Able to lead, direct and manage by influence.
• Strong proficiency with Microsoft Excel
• College degree
• Strong multi-line underwriting technical skills
• 7-10 years of underwriting experience.

The expected starting salary range for this role is $149,000 - $225,000. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint.

Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives.

We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success.

Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion.

We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance;

address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

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