Administrative Specialist III

Position Summary

The Administrative Specialist III is responsible for coordinating office activities, researching and preparing special reports, and developing, revising, and recommending administrative policies and procedures as directed by supervisor.

This position is governed by state and federal laws and agency / institution policy. Job Duties and Responsibilities This is a shared position with the Department of Housing & Residence Life.

Acts as the primary customer support professional in Housing greeting customers, answering the phone, and responding to email.

Responsible for administrative tasks as assigned.

Researches and analyzes data pertinent to work programs and / or agency / institution goals and objectives and prepares reports explaining findings and recommendations.

Assists in developing or revising policies, procedures, and directives based on research findings; submits to supervisor for approval.

Compiles financial information used by supervisor to formulate budget proposals and monitors expenditures to ensure optimum operating efficiency.

Reviews and answers or prepares correspondence relating to agency / institution programs. Interprets agency administrative directives, policies, and procedures to ensure consistent application.

Provides information, assistance, and clarifications to interested parties concerning agency / institution programs, policies, and procedures.

Assists supervisor by maintaining leave records, appointment calendar, and prioritizing incoming correspondence. May supervise a small to medium-sized administrative support staff and evaluate the work performance of incumbents.

Performs other duties as assigned. Knowledge, Skills, and Abilities Knowledge of the principles and practices of mathematics and statistics.

Knowledge of research and analysis techniques and methods. Knowledge of work-related subject area. Knowledge of computers and software applications.

Ability to prepare, present, and review oral and written information and reports. Ability to research and analyze related work program information.

Ability to develop, recommend, interpret, and apply policies and procedures. Ability to analyze financial records and prepare reports.

Ability to plan, organize, and direct the work of others. Skills Considered Essential for Success -Knowledge of the organization and administration of higher education.

• Knowledge of state, federal, and university rules, regulations and procedures.
• Ability to work in a diverse and dynamic environment.
• Ability to work collaboratively and independently with common goals as a part of a team.
• Ability to make sound judgments.
• Effective interpersonal communication, writing, and organizational abilities.
• Civility in all interactions.
• Demonstrate effective follow-up. Required Education and / or Experience The formal education equivalent of a high school diploma;

plus one year of specialized training in business management, business education, or a related field; plus three years of experience in specialized or a related field applicable to work performed.

Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management.

OTHER JOB RELATED EDUCATION AND / OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Preferred Education and / or Experience Banner software, StarRez software, front office customer service