This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).
Job Responsibilities :
- Actively participates in the training of all Customer Service personnel, including new hires
- Deletes, corrects, or re-enters patient orders as deemed necessary
- Successfully manage both inbound and outbound phone calls in a positive and professional manner
- Read and analyze documents such as patient orders
- Effectively communicate with health care professionals and patients
- Carry out oral and written instructions
- Enter patient and medical information using company software
- Work both independently and as part of a team
- Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
- Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly
Education and Experience :
- High school diploma or general education degree (GED), related experience and / or training, or equivalent combination of education and experience
- Computer entry experience necessary
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