Customer Care Representative I/II

Job Description

Customer Care Representative I, II

Location : Must live within 50 miles of the Topeka or Olathe, KS PulsePoint

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. Previously known as Anthem, Inc.

we have evolved into a company focused on whole health.

In this position, you will work remotely from your home for the majority of the time with flexibility to work in the office.

There may be times you would go into the office for training, team meetings, or engagement activities.

Be part of an extraordinary team

Are you looking to Elevate your customer service experience and make a difference?

Are you looking to Advance your career by getting experience in the ever-growing health insurance industry?

We have new-hire classes ready for you to start. Apply today!

Elevance Health Offers :

• Extensive career opportunities
• Competitive pay
• Great health, dental vision, and life benefits
• Ability to get your bachelor’s degree paid for
• Top 20 Fortune 500 Companies on Diversity and Inclusion
• 401K match, Paid Time Off, Holiday Pay
• Gym Reimbursement
• Quarterly incentive bonus and annual increases plan based on performance.
• Certified Great Place to Work

Create unforgettable service driven by compassion and purpose. We have amazing customers and when they need help during their time of need they contact you.

When you join us, you will be there for our customers when they need you most; you will help expectant mothers find the right doctor, offer support for members with cancer, ease a patient’s financial stresses, and more.

Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our customers, and grow your career.

From paid training programs and continuous learning opportunities to leverage new technology, we offer a fast-paced environment where you can make a meaningful impact on day one.

As a Customer Care Representative, you will act as a trusted advisor and educator on healthcare-related inquiries, such as claims questions, helping find a doctor, and explaining benefits.

Available Shifts :

5 Days / 8.5 Hour Shifts

• Monday - Friday 7 : 50am - 4 : 20pm
• Monday - Friday 8 : 00am - 4 : 30pm
• Monday - Friday 8 : 15am - 4 : 45pm
• Monday - Friday 8 : 30am - 5 : 00pm

4 Days / 9.5 Hour Shifts

• 8 : 00am-5 : 00pm M-W, F / 9 : 00am-3 : 00pm Th
• 8 : 00am-5 : 00pm M-Th / 9 : 00am-3 : 00pm Fri

Minimum Requirements :

This position can be filled at Customer Care Representative I or Customer Care Representative II level. The Hiring Manager will determine the level, based on the candidate’s experience and background.

• Customer Care Representative I - Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background.
• Customer Care Representative II Requires a High School Diploma or equivalent and a minimum of 1 year of the company’s experience in an automated customer service environment;

or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences :

• A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members’ questions at the first point of contact.
• A customer advocate willing to listen and find creative solutions to address and resolve customers’ questions, issues, or concerns.
• A composed individual able to multi-task, navigate multiple computer applications, and work efficiently while communicating and serving the customer.
• Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to customers or others, and ensuring follow-ups are completed.
• Flexible and quick learner, willing to adapt to changing customer and business needs.

Job Level :

Non-Management Non-Exempt

Workshift : Job Family :

Job Family : CUS >

CUS >

Care Reps

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.

Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.

Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient / member-facing roles to become vaccinated against COVID-19.

If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact for assistance.