Auto Body Repair Planner / Experienced Estimator

Job Description

Job Description

Description :

OVERALL RESPONSIBILITY

The Repair Planner plays an extremely important role in customer satisfaction and the overall continued success of Miller Auto Body.

The Repair Planner provides customer service and maintains communication in regards to the analysis of damage and the determination of the cost of repair.

KEY AREAS OF RESPONSIBILITY

Greet customers promptly, courteously, and professionally.

Answer phone calls promptly, courteously, and professionally.

Maintain on-going communication with customers as needed.

Manage and update the status of vehicles within the repair order process.

Partner with management, department staff and other departments as necessary. Communicate all information to necessary partners.

Maintain communication with customers as needed and directed, including, but not limited to, taking appointments, scheduling, etc.

Create repair estimates for Collision Damaged vehicles that arrive for repairs.

Build Repair Plans in accordance with OEM specific repair procedures.

Document all damages requiring repair or parts replacement with photos.

Direct disassembly technicians as to the pace and scope of disassembly to expose all damages up front.

Communicate with insurance company to submit claim and billing.

Direct Body Techs to perform repair attempts where Repair Vs Replace is not clear.

Manage Time in order to meet daily requirement of fully Blueprinted vehicles

Close billing and delivery of vehicle

Develop and maintain relationships with various internal and external customers, including, but not limited to insurance companies, clients and vendors.

Appraise vehicle damage to determine cost of repair for insurance claim settlement.

Examine damaged vehicle to determine extent of structural, body, mechanical, or interior damage.

Estimates cost of labor and parts to repair or replace each damaged item.

Manage parts for all repair orders, including, but not limited to, ordering, checking in and returning to venders.

Ensure all paperwork is completed and presented through the proper channels, including, but not limited to, insurance information, billing, etc.

Determine feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors.

Evaluate practicality of repair as opposed to payment of vehicle market value before accident.

Prepare insurance forms to indicate repair cost estimates and recommendations.

Estimate cost of repainting, converting to special purposes, or customizing undamaged vehicles.

Maintain the cleanliness and organization of work areas, including, but not limited to work space, lobby, lot, etc.

Maintain and execute compliance guidelines, policies and procedures at all times. Including, but not limited to state and federal laws, health and safety policies, OSHA, Red Flags, Privacy and OFAC.

Any other duties deemed necessary by management.

Requirements : QUALIFICATIONS

QUALIFICATIONS

Must be presentable and professional appearing at all times

Must have valid driver’s license and good driving record

5+ years of automotive collision damage estimating experience

Knowledge of insurance procedures and requirements

High school diploma or equivalent required

I-CAR certification preferred

Good organizational skills and time management

Excellent written and verbal communication skills

Excellent listening skills

Knowledge of customer service principles and practices

Proficient with Computers, as well as CCC Estimating Software

Product knowledge

EXPECTATIONS

Ability to demonstrate Miller Auto’s Mission and Values

Ability to demonstrate Miller Auto’s customer service practice and principles

Ability to set priorities and focus on the task at hand

Ability to communicate effectively

Ability to be organized and manage time

MISSION AND VALUES

To deliver a Five Star Experience by serving our customers, employees and coworkers.

Integrity. Earn the trust of our customers and employees by acting professionally, taking personal responsibility and always telling the truth.

Respect. Live by the Golden Rule treat customers and employees how we want to be treated, with respect and dignity.

Empathy. Look at all situations through the eyes of our customers and employees and treat them with sensitivity and compassion.

Teamwork. Value the contributions of all, recognizing that the performance of an empowered team results in a superior customer experience.

Excellence. Exceed expectations through excellence in training, performance and communication 100% effort every time.

PHYSICAL REQUIREMENTS

Light work - Exerting up to 20 pounds of force frequently, and / or a negligible amount of force constantly to move objects.

ESSENTIAL PHYSICAL REQUIREMENTS

Pulling, lifting, grasping, tactile sense, repetitive motions, seeing, hearing, talking, climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking and pushing.

EQUIPMENT AND TOOLS

Camera, computer, fax, copier, scanner, hoist, various hand tools, various power tools, vacuum, car wash, power washer and various chemicals.

WORKING CONDITIONS

Noise, extreme temperatures and wet / humid.

HAZARDS

Mechanical, electrical, chemical, explosive, burns, fumes, gases, dusts and odors