Lead Facilitator & Experience Designer

EY wavespace Lead Facilitator & Experience Designer (Senior Manager)

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.

Collaborate with a wide-ranging set of stakeholders in the EY wavespace, across the broader EY community, and externally with clients to design and deliver bespoke and repeatable experiences based on a strong design thinking foundation.

Must have the capability to manage the end-to-end delivery of wavespace sessions with special attention to event design, support, and logistics that enable a world-class experience.

Key responsibilities include :

• General / Overarching
• Brand ambassador, custodian and curator of EY wavespace across Sub-Saharan Africa.
• Represent Johannesburg wavespace across the global wavespace community, attending global and EMEIA calls and responding to requests.
• Drive engagement with the local EY wavespace Council, linking into the Council for input and support where required.
• Integrate into Account Planning for Top 25 Channel 2, Top 20 Channel 1 and other accounts noted as strategically important.
• Collaborate with Strategic Deal Management team on key strategic pursuits.
• Build and maintain a network of EY SMRs in order to create the right solutions and wavespace experiences for clients and bring the best of EY to those conversations.
• Promote the EY wavespace, encouraging adoption and application, especially among the Top 25 Channel 2 and Top 20 Channel 1 accounts and support them to achieve their wavespace usage targets.
• Experience Design
• Be the primary interface to wavespace clients, taking accountability for all aspects of planning and delivering a wavespace design and / or experience.
• Manage resources, session scope, estimates and actual costs.
• Coordinate session design to include Miro, Co-Create, Slido and other immersive tools including metaverse & GenAI environments, as appropriate to the session design.
• Oversee and maintain experience documentation through global wEP (wavespace Experience Platform), ensure data completeness, customer feedback and successful close out.
• Accountable for experience follow-up, reporting, and billing.
• Maintain the EY wavespace brand and consistency in delivery of experiences.
• Manage Customer Experience Co-Ordinator and wavespace Technician.
• Facilitation
• Understanding the session purpose and objectives in order to manage changes to session scope and timing.
• Participate in design strategy for concurrent client sessions.
• Display high levels of emotional intelligence and deep understanding of the importance of energy, flow, and inspiration.
• Offer ideas on how to approach client challenges including industry trends and user experience.
• Build out and maintain a co-facilitator community across Sub-Saharan Africa, Service Lines, Sectors, FOPs and Solutions.

To qualify for the role, you must have :

• Bachelor's degree and / or Design thinking qualification.
• Proven track record of successful design and delivery of innovation sessions.
• Comfortable working closely with C-suite level executives.
• Strong consulting experience.
• Proven facilitation capability.
• Well-developed collaboration ability.
• 1+ years of working with facilitation tools.
• Knowledge of EY’s wavespace methodologies.
• Strong demonstrable Emotional Intelligence (EQ).
• Strong internal network across EY to help accelerate the adoption of wavespace.
• Experience of designing, managing & running multiple day events for external clients.
• Ability to manage teams to produce compelling content for client events.
• Self-motivated, organised and independent.

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