DRIVER, NON-CDL (WO)- PHOENIX BRANCH

Our Technicians enjoy the opportunities to work with innovative and cutting-edge technology on a daily basis. From setting equipment as elaborate as an LED wall to simply ensuring cable is properly run through the venue, our Technicians are the foundation of the events we build and bring to life.

They ensure that each event is flawlessly executed, and work with the rest of the team to setup and strike down each event in a timely manner.

At Encore, customer satisfaction is our highest priority, our Technicians play an integral part in establishing a positive relationship with each of our clients.

• Full Time
• Travel : Minimal (if any)

Success Profile

Here are some of the top qualities that will help you achieve success in this role :

• Customer Focus
• Desire to Learn
• Drive Results
• Technicial Aptitude
• Responsiveness
• Hospitality

Other Important Traits

• Communicator,
• Team Player,
• Organized,
• Enthusiastic,
• Versatile,
• Self-starter,
• Multi-tasker,
• Efficient,
• Safety Conscious,
• Professional

The ability to put on the big shows that my hotel plans out or to teach the incoming technicians how to make these shows happen is why I really like the hustle and bustle of my day-to-day as a Technical Lead.

Purpose, Mission and Core Values

Purpose

How we will positively impact the world

Connecting and inspiring people

Mission

What we do every day

Invaluable partner on our customer's journey

Values

The way we work

Deliver world-class service. See the big picture. Value people. Drive results. Do the right thing.

U.S. Benefits

Medical, Dental, Vision and Life Insurance

Health Savings & Health Reimbursement Accounts

Flexible Spending Accounts

Employee Assistance Program

Retirement Planning Options (401k)

Career Wear Reimbursement

Part Time Regular Benefit Offerings

Variety of Volunteer Benefits

Commuter / Transit Benefit

Rewards

Paid Time Off

Vacation Days

Paid Holidays

Floating Holidays

Sick / Personal Days

Rewards / Incentives

Premium Recognition Program (CenterStage)

Performance Incentive Plans (GEI Bonus)

Employee Referral Program

Annual Merit Evaluations

Training & Development

Classroom / On the Job Training

Encore University

Career Pathing

Mobility

Relocation

Global Transfer Opportunities

Benefits eligibility varies upon position and / or full / part time status. Responsibilities

Job ID DRIVE010476 Date posted 12 / 27 / 2021 Position Overview

This position is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading and unloading goods.

Driving, delivering, and pick-up using Encore owned, leased, or rented trucks with a gross vehicle weight of less than 26,001 lbs.

Responsible for obtaining and maintaining a medium-duty DOT certification as required by state law (Non-CDL). This position reports to the Warehouse Operations Manager.

Key Job Responsibilities

Driving, Delivery, and Pick-up :

Drive Encore owned, leased, or rented vehicles including vans and box trucks with a gross vehicle weight of less than 26,001 lbs

Maintain set routes and schedules as directed by their supervisor to meet customer expectations

Loading and unloading of vehicles

Review orders for accuracy during both delivery and pickup to ensure all items are accounted for

Ensure contents are properly secured inside of truck to prevent breakage or damage to gear

Obey all applicable traffic laws and drive according to the weather / road conditions.

Able to complete a manual and / or electronic log book, based on assigned region

Customer Service :

Provide superior customer service and strive to exceed the needs and expectations of both internal and external customers

Maintain a positive relationship with all clients through effective communication and interaction

Ensures consistent communication with Dispatcher on an as needed basis

Equipment Handling

Assist hotel and warehouse team with pulling, receiving, and transportation of equipment

Participate in annual physical inventory process

Perform quality control and equipment staging in warehouse as directed. (drivers not allowed to leave trucks)

Ensure all equipment is picked up and / or delivered on site

Vehicle Maintenance :

Works with the dispatcher or warehouse supervisors to ensure that vehicles are well maintained through scheduled service appointments as required

Maintain good general overall appearance of the vehicles and ensure all vehicles are kept clean and free of debris

Perform daily inspection on vehicle prior to route and ensure Driver Vehicle Inspection logs are performed before each trip

Maintain and replenish all vehicle fluids as needed (e.g. wiper fluid, DEF, etc.)

Identify mechanical maintenance needs as they occur

Report any vehicle damages or traffic violations to immediate supervisor in a timely manner

Job Requirements

High School Diploma / GED

Drive trucks with a Gross Vehicle Weight Rating (GVWR) under 26,001 lbs

Valid Drivers License minimum of 2 years driving experience

Clean driving record

Basic Computer Skills

Exceptional customer service skills

General knowledge of vehicle inspection and maintenance

General understanding of proper load securement

Proficient using GPS and other routing systems

Ability to drive or sit for long hours at a time

Good communication skills with internal and external customers

High degree of team work with customers, peers, and managers

General competencies skills in smart phone use

Serve as a brand advocate and ambassador in every interaction

Ability to maneuver vehicle in heavy city traffic conditions

Competencies

Ownership

Hospitality

Professionalism

Responsiveness

Safety Conscience

Ensures Accountability

Instills Trust

Communicates Effectively

Action Oriented

Work Environment

Work is generally performed in a hotel, warehouse, or vehicle on the road. Team members will frequently visit other Encore locations, and non-Encore venues for meetings, and / or deliveries.

Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore.

Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area.

When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures, dirt, sand and / or dust.

The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components.

Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

About Our Location

Benefits

Youll find some of the best rewards in the industry from comprehensive insurance options and generous PTO to a company-matching 401(k).