Back of House Manager

Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.

This should be highly intentional and happening each and every day through goal-setting and regular performance feedback.

• Work with staffing to eliminate labor at every opportunity in real-time, if neccesary
• Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members / Leaders to consistently follow all Chick-fil-A processes and procedures.
• Work with Training Manager to ensure all kitchen employees are trained properly.
• Understand the federal and local health code regulations.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Train team to present food to guests with neatness and attractiveness.
• Ensure Self and Shift Leaders are disciplining for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
• Use RQA, ROE and CEM findings to ensure consistency and quality of products. Address areas of improvement immediately. Work with Training Director to address problems and create and action list.
• Ensure kitchen is always clean and organized Back Stage Tour ready.
• Ensure all system and processes are in effect LEAN, Cleanliness, Waste, Chicken Tracking
• Oversee all kitchen repairs and maintenance needs
• Coaching the behaviors of all Shift Leaders and Team Members who work in the Kitchen. Those behaviors include :
• Hustle that creates surprisingly fast Speed of Service
• Attention to detail that ensures preparation and production procedures are followed
• Execution of systems that ensure a refreshingly clean environment
• Maintaining a work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the kitchen
• Inventory management
• Maintaining accurate transfer logs or makes aware of product that needs to be transfered
• Coaching others for efficient ordering
• Passion for developing people and possess strong leadership skills.
• Strategic thinker, Goal-oriented, Hard working
• Great communicator both in handling difficult situations and a diverse team.
• Understand the fundamentals of every position on the team.
• Mature and dependable
• Outgoing / friendly / patient
• Leader (track record of achievement); Desire for ongoing training / education
• Ability to work in a team environment
• Results-oriented
• Detailed & keenly observant
• Passion for procedural discipline
• Ability to make decisions quickly
• Ability to motivate others
• Proven history of consistently performing at a high level
• 2nd Mile Service is second nature
• Unquestionable integrity and represents Chick-fil-A well
• Anticipates problems before they happen
• Work a minimum of forty hours per week in the restaurant
• Allocate at least two hours per week to planning and improvement
• Focus on systematically and effectively communicating all Kitchen related goals and success factors to Team Members
• Combine critical thinking and practical leadership to create a culture of innovation
• Effectively coach and give direction
• Align hiring, training, and evaluation practices with the Vision
• Enthusiastically and passionately lead the Kitchen team
• Able to communicate issues upward instead of downward
• Can open and / or close the restaurant.

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.