Member Services Director

Job Description

The Member Services Director works with senior branch staff to implement member services strategies that focus on recruitment and retention of members.

Wage : $21.47 to $23.47 per hour, depending on qualifications

Hours : Full-Time, 40 hours per week, Tuesday - Saturday

Location : Morgan Family YMCA, Tacoma WA

Benefits :

• Medical, Dental, and Vision benefit plan options
• YMCA paid Life and Long-term Disability Insurance
• Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
• Accrual of 15 days of paid vacation (vacation accruals increase with years of service)
• 8 paid Holidays / Floating Holidays per year
• Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise
• Public Service Loan Forgiveness eligibility for Full-Time employees

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at .

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women / Minority / Veteran / Disabled.

Qualifications

• You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• I have a Bachelor’s degree and / or equivalent knowledge and experience in communication, business, or related field that includes supervision, fiscal management, program development, staff, and volunteer development.
• I love working with people.
• I know how to give great customer service.
• I am organized, and proactive and know how to get things done.
• I am comfortable on a computer.
• I am excited to assist the staff leadership team in reaching annual campaign goals by recruiting campaigners, making personal asks, and supporting branch events
• Are willing and able to complete Child Abuse Prevention on the first day as well as other required online and on-person trainings as required.

Essential Functions

• Direct and organize member services team with a focus on member experience and retention.
• Coordinate and support program and membership enrollment and systems in support of member experience.
• Assist marketing efforts focused on internal / external marketing strategies and production of material to support member experience and retention.
• Track and utilize data to drive staffing schedule and experiential decisions.
• Distribute results, organize, and maintain reports.
• Supervise all aspects of membership accounting and processes to include all transactions.
• Key liaison to Association Engagement Center.
13 days ago