Job Summary :
The night auditor is responsible for providing genuine and authentic guest service according to RockResort brand standards and following The Arrabelle SOPs.
The night auditor is also responsible for all closing reports for the hotel and the email distribution of such reports. The night auditor will complete all tasks each evening on the night auditor checklist and set the Arrabelle up for success for the following day.
The night auditor is also responsible for solving all overnight guest issues to the satisfaction of the guest and to the hotels standards, and working closely with the Loss Prevention team.
Job Specifications :
Outlet : The Arrabelle
Housing : May Be Available
Expected Pay Range : $20.00 - $23.23 / hour
Shift & Schedule Availability : Full Time Hours Available
Skill Level : Entry, Intermediate
Job Responsibilities :
Accurately process nightly closing reports through IqWare, and Universal desktop
Complete Flash Report and End of Day Passon for hotel distribution
- Complete all parts of Night Audit checklist accurately and efficiently
- Complete Weekly Inventory Audit of Front Office supplies and report to AFOM and FOM.
- Input all information necessary for up coming arrivals into Alice.
- Process reservations and No Shows to SOP and training standards
- Answer phone calls politely and efficiently to meet and exceed all guest needs and requests
Ensure accurate check-in and checkout processes according to RockResorts brand standard
Creates accurate keys to guest rooms according to owner log and Iqware reservations
Complete all additional projects and tasks given by management
Ability to sustain composure at all times and remain calm during difficult situations
Complies with all Resort policies, procedures and standards of operation
Accurately and timely route all communication during an emergency situation
Other duties as assigned
Job Requirements :
High School Diploma or Equivilant
Work experience in a guest service facet, hotel audit preferred. Accounting experience a plus
Microsoft Office, Property Management Systems, General Computing
Ability to communiate in english effectively in both written and verbal mediums
Ability to speak multiple languages a plus, accounting experience
Must be able to lift up to 50lbs.
The expected pay range is $20.00 - $23.23. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
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