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Trust Escalations Case Manager

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Trust Escalations Case Manager to manage urgent and complex escalations within the Trust organization.

Key ResponsibilitiesManage the processing of incident escalations from initiation to resolutionProactively investigate and troubleshoot sensitive escalations, engaging cross-functional partners as neededEducate internal users on maintaining security and safety while using the platform responsiblyRequired Qualifications5+ years of experience in escalations, risk management, fraud prevention, or Trust and SafetyExperience in content review and policy enforcementProven ability to develop and execute processes and initiatives across functionsExperience in building relationships with key stakeholders across various levelsAnalytical skills with the ability to manage rapidly changing priorities

6 days ago
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