job summary : Responsibilities :
Responsibilities :
Answer inbound calls from Prospects, Existing Members and Brokers Answer general plan benefit questions (no plan comparisons) Schedule Seminar Reservations, Broker Appointments and Process Fulfillment Request using documented procedures.
Complete Telephonic Enrollment Update CRM and document call outcomes Broker Support : assist broker with Appointment process, provide application status, etc.
Complete outbound calls to members based on Clients needs (ex : Member Retention)
Skills : Telephone Etiquette, Active Listening, Call Center Support, Customer Service, Basic Software Skills, Customer support, Empathy, CRM Experience : Experienced1 year(s)
responsibilities :
Answer inbound calls from Prospects, Existing Members and Brokers Answer general plan benefit questions (no plan comparisons) Schedule Seminar Reservations, Broker Appointments and Process Fulfillment Request using documented procedures.
Complete Telephonic Enrollment Update CRM and document call outcomes Broker Support : assist broker with Appointment process, provide application status, etc.
Complete outbound calls to members based on Clients needs (ex : Member Retention)
The essential functions of this role include :
working weekends
qualifications : Experience
Experience
- Experienced
- 1 year
Education
High School
skills :
- Telephone Etiquette
- Active Listening
- Call Center Support
- Customer Service
- Basic Software Skills
- Customer support
- Empathy
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