USA Director, Technology Operations, Item Experience

This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week.

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

Do you want to help lead the way in redefining how customers shop online? Join the Walmart eCommerce Item Experience team! Our team’s mission is to build exciting shopping experiences that attract attention and connect with customers.

As a Director, Technology Operations Connected Experiences, you will play a pivotal role at the heart of the Item Experience.

A Director of Connected Experiences on the Item Experience team will be responsible for connecting marketing, events and strategic merchandising experiences on our item and list pages.

This role will work with many internal partners like merchant, product, engineering, and UX design to build engaging shopping experiences on our item page and item list pages.

This role will study performance analytics, market trends, competitor experiences, and customer insights to explore ways we can improve or add to the customer experience.

You’ll sweep us off our feet if :

• You understand how customers shop online. You have a strong customer-centric perspective and champion the needs of customers and stakeholders.
• You love digital experiences and get excited about great visual presentation and content.
• You are intellectually curious, technically savvy, detail-oriented, with an entrepreneurial mindset, willing to take on a challenge.
• You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.
• You build trust quickly and can lead by influence, creating impact through partnership as well as ownership.
• You are a passionate and attentive self-starter that thrives in ambiguity with a bias for action, excellent communication skills, and amazing follow-through.
• You display leadership, team management, relationship building, organization, planning and a willingness to roll up your sleeves and do what’s necessary.
• Strong written and verbal communication and presentation skills; comfortable presenting to internal and external executive stakeholders and cross-functional business partners.

What you’ll do :

Lead the strategy and project execution for Walmart connected experiences (anchored in the Item page) by identifying customer and operational needs and developing and communicating plans and priorities.

Deliver key cross-functional projects that span across multiple teams within the organization. Collaborating daily with cross-functional team members including Merchandising, Site Operations, Catalog, Marketing, SEO, Design, Product, and more.

• Monitor experience performance through analysis of key metrics. Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly.
• Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives;

consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall item page and content experience.

• Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door Policy.
• Operating with excellence You’ll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process.

You’ll land the fundamentals and create and help scale best-in-class efficient workflows and processes.

Approximately 0-15% opportunity to travel per month.

Minimum Qualifications

Bachelor’s degree in related field and 8 years related experience OR 10+ years’ experience in site merchandising, content, eCommerce experience, tech operations, business consulting, corporate strategy, or related area.

Additional Preferred Qualifications

• Strategy, merchandising, marketing, consulting, or account management experience a plus.
• Prior eCommerce or retail experience a plus.
• Master's degree in Business Administration, Economics, or related field.
• Prior research and project management experience a plus.
• Experience managing cross-functional projects and relationships and working directly with executive leadership.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and / or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.

The annual salary range for this position is $110,000.00-$220,000.00. Additional compensation includes annual or quarterly performance bonuses.

Primary Location : 702 Sw 8Th St, Bentonville, AR 72716, United States of America.

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