Job Description
Job Location : Available to work On-Site, Albany, NY.
Note : 10 + yrs. experience
Job Description :
This position provides high level technical support across all Exchange platforms, including on-premises and Cloud environments.
This service includes, but is not limited to :
- Design, build and maintain the on-premises Exchange servers.
- Ensure email flow to and from the cloud environment
- Work with other agencies in support of their email flow when utilizing SMTP gateway
- Maintain Enterprise List Serv service offering
- Maintain Zix service offering
Duties
- Design, build, maintain and troubleshoot existing environment which is a large tenant in the Microsoft Office 365 government cloud in hybrid mode with an on-premises Exchange environment in a resource forest model, and other disciplines such as Active Directory, desktop, web and mobile clients.
- Provide technical support to users and technical specialists, including off hours and On-Call support.
- Support existing Microsoft Office 365 compliance controls such as DLP and RMS.
- Respond to incidents, service requests and problem tickets, analyze and resolve complex technical problems as they arise, both in the on premises Exchange environment and in the Office 365 tenant.
- Configure and troubleshoot Exchange Online Protection (EOP) as well as Defender.
- Install, configure, administer, report on and monitor Microsoft Exchange systems and objects within the system using Exchange tools, PowerShell and monitoring tools including but not limited to SCOM (System Center Operations Manager), and Splunk.
- Install, configure, administer and monitor Exchange Active Sync services and provide assistance with mobile devices.
- Scheduling, planning, and performing system upgrades, including testing, rollback procedures and risk analysis for email and all related services.
- Setup, create and maintain agency domains. Including migrating user / data from other domains to new ones as needs change.
Work with other resolver groups as projects arise. Troubleshoot / Modify these domain dns records as problems arise or new needs are presented.
- Maintain current listserv environment - includes users as well as distribution lists. Troubleshoot as needed.
- Communicate through both verbal and written means, develop and maintain productive working relationships within and across organizational boundaries
Requirements
Skills Set : Skill
Skill
Required / Desired
Experience
experience in designing, building, maintaining and troubleshooting Microsoft Exchange in a resource forest model with other disciplines such as Active Directory and desktop, web and mobile clients
Required
7 years
experience working with companies or agencies to migrate mail systems from Exchange 2003-2016, Novell GroupWise or Lotus Notes to a consolidated Microsoft Office 365 / Exchange hybrid platform using integrated or 3rd party tools
Required
7 years
experience responding to trouble tickets, analyzing, troubleshooting and resolving complex technical problems as they arise both in the on premises Exchange environment and in the Office 365 tenant
Required
7 years
experience Installing, configuring, administering, reporting on, and monitoring Microsoft Exchange / Office 365 systems and objects.
Using Exchange tools, remote PowerShell, and other scripting languages
Required
7 years
experience scheduling, planning, and performing system upgrades, including testing, rollback procedures and risk analysis for email and all related services
Required
7 years
experience Monitoring tools including but not limited to MOM / SCOM, and UnitySync version 2 or higher
Required
6 years
experience installing, configuring, administering, monitoring Exchange Active Sync services providing assistance with mobile iron enabled devices
Required
6 years
experience with Office 365 in hybrid mode with an on-premises Exchange 2013, 2016 or 2019 environment
Required
6 years
experience configuring and troubleshooting Exchange Online Protection (EOP).
Required
4 years
supporting Microsoft Office 365 compliance controls such as DLP and RMS
Required
3 years
Applies engineering disciplines to cloud computing and brings a systematic approach to concerns of commercialization, standardization, and governance of cloud computing applications.
Leverages the methods and tools of engineering in conceiving, developing, operating and maintaining cloud computing systems and solutions.
Uses the economics of cloud resources to solve business problems
Required
Any documents referenced in the above Requested Qualifications (i.e., professional certifications, degrees, etc.)
Required
Requirements
Skills Set : Skill Required / Desired Experience experience in designing, building, maintaining and troubleshooting Microsoft Exchange in a resource forest model with other disciplines such as Active Directory and desktop, web and mobile clients Required 7 years experience working with companies or agencies to migrate mail systems from Exchange 2003-2016, Novell GroupWise or Lotus Notes to a consolidated Microsoft Office 365 / Exchange hybrid platform using integrated or 3rd party tools Required 7 years experience responding to trouble tickets, analyzing, troubleshooting and resolving complex technical problems as they arise both in the on premises Exchange environment and in the Office 365 tenant Required 7 years experience Installing, configuring, administering, reporting on, and monitoring Microsoft Exchange / Office 365 systems and objects.
Using Exchange tools, remote PowerShell, and other scripting languages Required 7 years experience scheduling, planning, and performing system upgrades, including testing, rollback procedures and risk analysis for email and all related services Required 7 years experience Monitoring tools including but not limited to MOM / SCOM, and UnitySync version 2 or higher Required 6 years experience installing, configuring, administering, monitoring Exchange Active Sync services providing assistance with mobile iron enabled devices Required 6 years experience with Office 365 in hybrid mode with an on-premises Exchange 2013, 2016 or 2019 environment Required 6 years experience configuring and troubleshooting Exchange Online Protection (EOP).
Required 4 years supporting Microsoft Office 365 compliance controls such as DLP and RMS Required 3 years Applies engineering disciplines to cloud computing and brings a systematic approach to concerns of commercialization, standardization, and governance of cloud computing applications.
Leverages the methods and tools of engineering in conceiving, developing, operating and maintaining cloud computing systems and solutions.
Uses the economics of cloud resources to solve business problems Required - Any documents referenced in the above Requested Qualifications (i.
e., professional certifications, degrees, etc.) Required -
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