Content Manager, Enterprise Applications Technology Office - 29687

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable.

While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work.

If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Role Summary

This role resides within a creative, driven and entrepreneurial team within Enterprise Applications Technology Office / GTM Operations.

You will work alongside other leaders and teammates to drive a user Content strategy that helps customers and internal account teams understand how Splunk products and services will translate to business outcomes.

If you are a professional, experienced in content marketing strategy, the management of day-to-day content creation, editing and promotion, and reporting on the results of each content marketing initiative this role is right for you.

We are looking for a candidate who is an established, polished writer and marketer with previous experience in crafting expertly informed content, ideally within the B2B and / or B2C SaaS space with the primary goal of communicating information effectively and efficiently and crafting a positive experience for our users.

What you'll get to do

• Develop and complete a comprehensive awareness content strategy across various groups that aligns all parties to an unusual vision of customer value
• Generate content resources that help align our customers and account teams to discover and measure the value our customers get from Splunk.
• Work with designers, product marketing, sales, customer success and other industry experts to build content
• Make iteration decisions based on user feedback, metrics, accessibility practices, and usability findings
• Build content taxonomies that align with Product Marketing initiatives

Must-have Qualifications

• 10 years experience and at least 5+ years leading content strategy and / or execution programs
• Hands-on experience managing content programs ideally for internal and external facing documentation
• Excellent written and oral communication skills, including editing and proofing copy and the ability to visualize content in other mediums
• Experience in researching and interviewing sources on original topics and using insights to advise a content strategy
• Ability to identify and supervise relevant community metrics that quantify the impact and advise a roadmap for content strategy programs
• Comfortable working in a dynamic and fast-evolving environment, with the capacity to adapt to changing project needs
22 days ago