Search jobs > Springfield, MO > Patient liaison
Summary
The Patient Experience Quality Improvement (Patient Liaison II) plays a vital role in promoting patient-centered care, enhancing overall patient experience, and driving quality improvement initiatives within the healthcare system.
This position is responsible for collaborating with various stakeholders to identify areas for improvement, implementing strategies to enhance patient satisfaction, and ensuring compliance with quality standards and regulations.
The Patient Liaison II also supports the Lead Patient Liaison staff in grievance management and resolution processes and maintains documentation of patient interactions and outcomes.
Job Requirements
Education
Required : High school diploma or equivalent; additional coursework in healthcare administration or related field is a plus.
Preferred : Bachelor’s Degree preferred.
- Experience Required 2 years of Customer Service or patient-focused experience.
- Skills Understanding of patient-centered care principles and quality improvement methodologies. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
Basic analytical skills, including the ability to analyze data, identify trends, and make data-driven decisions. Proficiency in Microsoft Office Suite and experience with healthcare quality improvement software / systems.
Knowledge of regulatory requirements and accreditation standards related to patient experience and quality improvement
- Licensure / Certification / Registration N / A
Patient Liaison II - Department Only
The Patient Experience – Quality Improvement (Patient Liaison II) plays a vital role in promoting patient-centered care, enhancing overall patient experience, and driving quality improvement initiatives within the healthcare system. The Patient Liaison II also supports the Lead Patient Liaison staff...
Patient Liaison II - Barton County
The Patient Experience – Quality Improvement (Patient Liaison II) plays a vital role in promoting patient-centered care, enhancing overall patient experience, and driving quality improvement initiatives within the healthcare system. The Patient Liaison II also supports the Lead Patient Liaison staff...
Patient Liaison I - Department Only
The Patient Experience Liaison I reports to the Patient Experience Manager and provides initial assistance and support to patients and families. This role involves documenting patient concerns and complaints accurately, escalating issues and grievances to higher-level patient Liaisons and grievance ...
CoxHealth Hospital Scheduler
The Hospital Scheduler is responsible for duties essential to the success of the Preadmission and Surgery departments. The Scheduler is also responsible for clerical duties related to patient’s charts and record keeping within the department. ...
Medical Science Liaison
Medical Science Liaison (MSL) - Epilepsy/CNS/Neurology - Southern Territory. The Medical Science Liaison (MSL) will provide non-promotional scientific, educational, and research support for the company's CNS portfolio in the Southern territory, which includes Kansas, Missouri, Arkansas, Louisiana, M...
Front Desk Receptionist in Ozark
Are you looking for a great culture where you can be part of a family? Do you love the feeling of being a part of helping others?.Here at Vision Clinic, we are currently looking to add a team member to our Front Desk.You must enjoy working with patients in a fast-paced environment!.You will greet an...
Patient Service Representative- Facial Plastic Surgery Fremont Clinic
Advanced Patient Service Representative Education: High school diploma or equivalent Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted. Qualifications: Patient Service Represe...
Academic Administrative Assistant II- School of Nursing
This person will serve as an administrative assistant to the school of nursing director, support School of Nursing faculty, and work collaboratively with additional department staff. Additional duties will include, management of administrative business aspects for the school of nursing and faculty (...
Phlebotomist Patient Services Representative
The Phlebotomist Patient Services Representative has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The Phlebotomist Patient Services Representative II (PSR I...
Customer Service Representative
Clout is now hiring for an Entry Level Customer Service Associate. We are actively searching for outstanding candidates to join our high-performance customer service department. The customer service associate will provide our consumers with complete assistance. They are trained around the board to l...