We are seeking an experienced Manager, End User Compute to add to our roster. This position will lead our end-user compute team supporting all end-user devices and applications including desktop / laptops, mobile devices, telephony and conference systems, and the applications running on those devices.
Reporting to the VP, Infrastructure, this position requires a mix of hands-on work and leadership of staff and third-party resources to manage our end-user compute infrastructure.
The Manager, End User Compute will make recommendations for hardware standards and life-cycle management of that hardware across our domestic network of thirteen regional offices and operation centers.
Initially, this role will be the primary point of contact for a third-party help desk but will be expected to plan and execute a strategy to build that team.
Hands on support will be performed in collaboration with local engineers at RSN offices.
The Game Plan : What you will do)
What you will do)
- Process and manage ITSM incidents and changes
- Act as the point of contact for help desk and local engineers for end user devices.
- Determine life-cycle strategy for end user devices.
- Manage toolset to centrally manage and support end user devices.
- Specify hardware to meet specific needs of production applications such as Avid and Adobe Creative Cloud in conjunction with the engineering team.
- Provide support for MS Teams telephony and conference room systems.
- Assist systems infrastructure team with management and support of core systems.
- Manage support and replacement budgets for laptops, mobile devices, and telephony and conference systems.
The Stats : What to bring)
What to bring)
- Bachelor’s degree in computer science, information technology, or a related field.
- 3 years of experience in a technology management role.
- Strong customer service experience.
- Strong IT Service Management (ITSM) experience.
- Excellent written and verbal communication skills with the ability to explain complex ideas to mixed audiences.
- Strong troubleshooting and problem-solving skills.
- In-depth knowledge of modern IT infrastructure components including servers and virtualization, storage, networks, and software.
Solid understanding of how those components integrate and interact.
Experience using Microsoft Endpoint Management systems including Intune, Windows AutoPilot, Windows Update for Business, etc.
A Plus :
- Experience managing O365 environments.
- Experience supporting MacOS and iOS devices.
- Experience working in a television broadcast or media production facility.
- M365 and AD (Azure and on-prem) management.
- ServiceNow ITSM experience.
- JAMF management of MacOS and iOS devices.
- VMWare ESXi management.
The base salary compensation range for this role is $125,000-$135,000. Final compensation for this role will be determined by various factors such as a candidates’ relevant work experience, skills, certifications, and geographic location.
Full time positions are eligible for benefits that include participation in a retirement plan, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave, and employee stock purchase plan.
Ballys
Diamond Sports Group, , an independently managed and unconsolidated subsidiary of Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer.
About us :
Diamond Sports Group LLC, an independently managed and unconsolidated subsidiary of Sinclair Broadcast Group, Inc., owns the Bally Sports Regional Sports Networks (RSNs), the nation’s leading provider of local sports.
Its 17 owned-and-operated RSNs include : Bally Sports Detroit, Bally Sports Florida, Bally Sports Great Lakes, Bally Sports Indiana, Bally Sports Kansas City, Bally Sports Midwest, Bally Sports New Orleans, Bally Sports North, Bally Sports Ohio, Bally Sports Oklahoma, Bally Sports SoCal, Bally Sports South, Bally Sports Southeast, Bally Sports Southwest, Bally Sports Sun, Bally Sports West, and Bally Sports Wisconsin.
The Bally Sports RSNs serve as the TV home to more than half of all MLB, NHL and NBA teams based in the United States. Diamond Sports Group also has a joint venture in Marquee, the home of the Chicago Cubs, and a minority interest in the YES Network, the local destination for the New York Yankees and Brooklyn Nets.
Diamond RSNs produce approximately 5,000 live local professional telecasts each year in addition to a wide variety of locally produced sports.
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