Job Description
Job Description
Description
Job Description :
We are looking for an enthusiastic Entry Level Customer Service Assistant to join our customer support team. You will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience.
This is an excellent opportunity for someone eager to start their career in customer service, with ample room for growth and development.
Key Responsibilities
Responsibilities :
- Handle incoming customer calls and respond to inquiries via email or chat.
- Provide information about products and services, assisting customers with any issues they may encounter.
- Resolve customer complaints and escalate issues when necessary.
- Maintain accurate records of customer interactions and feedback.
- Support the customer service team with day-to-day tasks and process improvements.
Skills, Knowledge and Expertise
Skills Required :
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- Basic computer skills and familiarity with customer service software.
- A customer-first attitude with a passion for helping people.
Benefits
Benefits :
- Competitive salary ranging from $44,000 to $50,000.
- Health, dental, and vision insurance.
- Paid time off and company holidays.
- Ongoing training and career development opportunities.
- Positive and collaborative work environment.
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