Banquet Server - Glen Eyrie

The Banquet Supervisor shall serve The Navigators and fulfill the responsibilities listed below in the spirit of The Navigators calling, values and purpose : To advance the Gospel of Jesus and His kingdom into the nations through spiritual generations of laborers living and discipling among the lost.

PRIMARY PURPOSE

The Banquet Supervisor is responsible for implementation of all banquet functions at The Glen Eyrie Conference Center, ensuring that service standards and departmental policies are followed by banquet staff.

The position is primarily concerned with front of house activities.

ESSENTIAL DUTIES AND FUNCTIONS

Serving Responsibilities

Maintain positive and professional attitude

Gather menu information for each function served, in order to appropriately provide signage and explanation to guests

Be aware of the details on the Banquet Event order, including special diets

Set up for events by placing tablecloths, place settings, and other table items along with setting up buffet when requested

Carrying plates of food on trays and serving guests

Complete the inspection of meeting rooms prior to guest arrival ensuring that client specifications have been met

Resolves guest complaints within scope of authority; otherwise refers the matter to upper management

Notifies supervisor and / or security of all unusual events, circumstances, or missing items

Maintain proper dining experience, delivering items, fulfilling customer needs, removing courses, replenishing utensils, refilling glasses

Maintain high standards of safety and cleanliness in all areas of the Conference Center

Communicate any areas of need, problems, and concerns from guest to Banquet Supervisor

Clean up venue after event ends and assist with closeout tasks

Additional Responsibilities

Performs basic cleaning tasks as needed or directed by supervisor

Greet all guests warmly with an appropriate greeting

Adhere to grooming and appearance standards consistently

Provide quick service for last minute changes

May take lead position for a specific function

May be responsible for obtaining the BEO for functions

May assist with quarterly inventory

May assist with training of new staff

Participate in development events such as Navigator on-site events, Cultural Development and Diversity trainings or other non-Navigator developmental events as appropriate.

Read spiritually and culturally developmental books and literature.

Participate in the annual, organizational Plan and Progress Review (PPR) process.

Submit time worked on a weekly basis through the Workday Time Tracking system.

Performs other job-related duties as assigned by Banquet Supervisor and Food & Beverage Director

QUALIFICATIONS

Belief in and adherence to the Statement of Faith and Mission of The Navigators.

High School diploma or equivalent required

Previous waitstaff experience

Knowledge of catering practices preferred

Excellent customer service skills

Excellent oral communication and listening skills

Ability to follow directions

Ability to work independently as well as a team in a fast-paced environment

Reliable transportation required

Salary for this position is $13.65 - $15.32 / hr.