Field Service Technician

Job Description

Job Description

Field Service Technician : Travels to customer locations to install, maintain, and repair equipment or systems, such as machinery or electronics.

Field service technicians play a vital role in ensuring customer satisfaction by keeping machines running efficiently and effectively.

Your work often requires a combination of technical skills, mechanical aptitude, problem-solving abilities, and excellent customer service.

Our ideal Service Technician is meticulous as well as punctual. You strive to provide a great customer experience by arriving on-site on time, accurately diagnosing problems, and completing repairs quickly.

B&D Resources Field Service Technicians personally go to our customers' locations for routine, preventative maintenance, emergency, and equipment installations.

Our Field Service Technician works with our Senior Service Representative, who will have spoken to our client concerning the initial issue / service at hand.

The Field Service Technician communicates closely with the Senior Service Technician to ensure the services are administered.

This position is 80% Travel and 20% office.

We're searching for someone who enjoys being dependable and enjoys attention to detail.

• Responsibilities*
• Provide service and customer support during field visits or dispatches
• Manage on site repairs, maintenance, troubleshoot, test tasks, and installations
• Diagnose errors, hydraulic, electrical and mechanical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner
• Follow all companys filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations / briefings
• Build positive relationships with customers
• Key Qualifications*
• Proven Field Service experience
• Proficiency in hydraulic, mechanical, and electrical field
• Ability to troubleshoot, test, repair and service technical equipment
• English and computer proficiency required
• Willingness to travel, including weekends
• Valid Driver's license and a clean driving record
• Ability to multitask, communicate and execute clearly
• Capacity to work flexible shifts and to adapt to changing work schedules
• Highly motivated self-starter that is able to work independently, meet deadlines and handle various tasks at one time in an ambiguous and dynamic environment
• Prior experience or service to the food and packaging industry is advantageous
• Covid Vaccination
• Education & Experience*
• 5 years of field service experience
• Soft Skills*
• Organized, attentive to detail & functions with a high degree of accuracy
• Ability to analyze and solve problem effectively
• Excellent communication skills (verbal and written)
• Knowledge and understanding of computer applications
• Physical Requirements*
• Will sit, stand or walk short distances for up to 8 hours per day
• drive up to 8 hours a day
• Will exert up to 50 pounds of force to lift, push or pull on a regular basis
• Required to use hands to grasp, lift, handle, carry objects
• Must be able to comply with all safety standards and procedures
• May reach above shoulder heights and below the waist on a frequent basis
• May stoop, kneel, or bend, on an occasional basis

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role.

All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.

Job Type : Full-time

Supplemental pay types :

Commission

Work Location : HeadQuarters / On the road

Flexible work from home options available.