Desktop Support Manager

Role Summary :

The Desktop Manager, under general supervision of the People and Culture department, is responsible for managing the planning, design, implementation, and operation of the Company’s desktop systems and support functions in support of the Company office locations.

At all times, the Desktop Support Manager must be an honorable steward of the JConnelly brand, consistently representing and reflecting the Company’s core values, approach and high standards of excellence in all public, media, and client interactions.

Responsibilities :

• Develops and implements critical processes related to desktop support, system operations, and system administration activities.
• Assists with analyzing the needs of the business to determine the need for development of new or modified desktop systems.
• Explores new desktop technologies for future planning and potential implementation.
• Stays current with the latest developments in desktop hardware, software, and services provided by vendors, and recommends upgrades and alternatives to more effectively meet Company and client requirements.
• Performs desktop maintenance and upgrades.
• Identifies user needs. Provides technical support, and troubleshoots Company-issued desktop equipment (e.g., computers, monitors, peripherals);

as well as hardware / software issues.

• Makes recommendations to improve capacity and stability. Ensures security of desktop systems.
• Partners with internal departments and individuals to deliver new desktop capabilities and services in support of the business.
• Manages vendor contracts related to desktop systems. Creates and issues corporate desktop standards.
• Must be able to respond 24 / 7 to time-sensitive requests.
• Performs other duties as assigned.

Education :

Bachelor’s Degree in a computer-related discipline; or equivalent related business experience.

Experience and Expertise :

• Minimum of 3 years’ experience in managing desktop support functions.
• Must have the ability to from our NJ and NYC offices.
• Knowledge of desktop computers, operating systems, and software applications; network printing and desktop management.
• Experience with providing technical support for both Windows and Mac computers.
• Experience with managing and supporting a variety of software applications; including word processing, database, and spreadsheet applications.
• Problem-solving, strategic analysis, project management, cost analysis, and budgeting skills.
• Demonstrated ability to prioritize work, handle details accurately, follow up with minimum supervision, and complete tasks within specified deadlines.
• Excellent interpersonal, communication, and customer service skills.
• Excellent organization and prioritization skills, with the ability to handle multiple priorities and deadlines.
• Knowledge of PR and Marketing related software (Cision, Meltwater, Sprout, Hootsuite, etc.) is a plus.
• Must work during non-standard business hours including weekends and holidays when required.

Equal Opportunity Statement :

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.