Job Title : CallCenter Representative
Location : Miami FL
Company : CreattixTalk
Department : Customer Service
ReportsTo : Call Center Manager
Job Summary :
We are seeking a dedicated and enthusiastic Call CenterRepresentative to join our dynamic customer service team. The idealcandidate will be responsible for handling inbound and outboundcalls addressing customer inquiries resolving issues and providingexceptional service to ensure customer satisfaction.
KeyResponsibilities :
CustomerInteraction :
- Handleinbound and outbound customer calls in a professional and courteousmanner.
- Respond to customer inquiriesregarding products services and policies.
- Provide accurate and timely information tocustomers.
- Resolve customer issues andcomplaints efficiently escalating to supervisors whennecessary.
Documentation andReporting :
- Documentcustomer interactions and maintain accurate records of allcommunications.
- Update customer information inthe database following each interaction.
- Prepare reports on call activity customer feedback andrecurring issues for management review.
TeamCollaboration :
- Workclosely with team members to achieve overall customer servicegoals.
- Participate in team meetings andtraining sessions to stay updated on product knowledge and companypolicies.
- Share insights and suggestions forimproving customer service processes.
Compliance andQuality Assurance :
- Adhere to company policies procedures and regulatoryrequirements.
- Follow quality assuranceguidelines to ensure high service standards.
- Maintain confidentiality of customerinformation.
Qualifications :
High school diploma or equivalent;some college coursework preferred
Excellent verbal and written communicationskills.
Strongproblemsolving abilities and attention to detail.
Ability to multitask and managetime effectively in a fastpaced environment.
Proficiency in using computers and familiaritywith CRM software.
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