IT Support Engineer

ABOUT THE ROLE

Peloton is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment.

As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services.

In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support.

A successful candidate will excel in a fast-paced team environment, and possess excellent communication skills while having a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines.

YOUR DAILY IMPACT AT PELOTON

• Mac / Windows / Linux OS deployment and support
• User hardware / software / peripheral support
• LAN troubleshooting and support
• Systems administration
• Hardware procurement and asset management
• Creating and maintaining documentation
• Mentoring and handling escalations from junior technicians

YOU BRING TO PELOTON

• 4+ years of hands-on IT Support experience
• Experience supporting Macintosh OS 10.6 or later
• Experience supporting Microsoft Windows 7 or better
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP / IP protocols and applications
• Proven skills in PC repair, troubleshooting, deployment, and liquidation
• Proven ability to work successfully with limited supervision
• May require lifting or carrying desktop computers up to 25 lbs
• Some on-call responsibilities are required
• Some exposure to Linux
• Bachelor's degree in Computer science or IT related field is preferred
• Industry training such as Microsoft MCSE, MCITP
• Experience with Cisco IOS (CLI) or Cisco certification
• Advanced Linux systems administration skills / certification
• Experience with scripting, programming, or SQL
• Experience with project management
• Experience with Data Cabling / Computer Facilities maintenance
• Experience with server administration
• Experience with AWS (Servers, Storage, Connect)
• Experience with AI tooling designed for large enterprises (Moveworks preferred)
• Experience in Operational support of call center.

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ABOUT PELOTON :

Peloton (NASDAQ : PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey.

At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience with or without equipment .

Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria.

For more information, visit www.onepeloton.com.

At Peloton, we motivate the world to live better. Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best.

By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness.

Join our team to unlock yours.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership / union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law.

This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

If you would like to request any accommodations from application through to interview, please email : [email protected]

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training.

Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Peloton recruiting team and / or hiring managers will be from an @ email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location.

Peloton is not responsible for any agency fees related to unsolicited resumes.