DELAMAR - Luxury boutique hotel located in the charming Southport village bordering both Westport & Fairfield CT is seeking a Director of Rooms to lead the front office and housekeeping team.
This position is responsible for overseeing all Rooms Division operations to deliver an excellent guest experience while evaluating guest satisfaction and setting department targets and objectives.
Responsibilities :
- Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
- Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping
- Operate within departmental budgets through effective stock and cost controls and well managed schedules
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Monitor the appearance, standards, and performance of the Room Division Team with an emphasis on training and teamwork
- Ensure team members have an up-to-date knowledge of all room categories and amenities
- Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
- Ensure staffing levels cover business demands
- Ensure ongoing training
- Ensure communication meetings are conducted and post-meeting minutes generated
- Recruit, manage, train and develop the housekeeping and front office team
- Contribute to succession planning within the hotel and company
- Ensure team members comply with hotel security, fire regulations and all health and safety legislation
- Proficient in property management system OPERA
- Assist other departments wherever necessary
- Ensure the department adhere to policies and procedures
Qualifications :
- Strong leadership skills to manage and motivate the team
- Rooms Management / Front Office Management experience in the hotel / leisure / retail sector in a similar capacity
- Excellent organizational and planning skills
- Excellent communication skills
- Good financial awareness
- Accountable and resilience
Must have experience working with PMS OPERA.
Must have experience working with forbes standards
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