Guidewire Claims Center, Technical Lead

Job Description

ROLE SUMMARY AND RESPONSIBILITIES

This role will be a hands-on senior Claims Center Technical Lead who has grown through the ranks with experience managing 10-20 integration and configuration engineers across project and maintenance portfolios with substantial experience in owning, running, and supporting Guidewire Claims Center platform and integrations around it.

ROLE RESPONSIBILITIES

• Oversee Claims Center Development Teams with responsibility for designing, developing, and delivering new Commercial Insurance and Reinsurance products as well as supporting and maintaining a highly available and performing production environment
• Plan, control and oversee engineering staffing needs across project and maintenance portfolios
• Work with Project Management and Business Architecture / Analysis and Product teams to help manage scope, size, planning, development, implementation, and support for projects within the Claims portfolio
• Represent the Claims Technology teams to establish strong business relationships with key customers, IT groups and vendors
• Collaborate with Business Analysis, Product, Operations and Testing groups in testing Claims applications to business and IT defined quality metrics, and functional and non-functional KPIs.
• Manage, maintain, and support Claims Center platform and Claims services in line with SLAs within production and non-production environments
• Ensure that unit and functional tests are integrated into solutions and are part of CI / CD pipelines, with high level of code coverage
• Ensure that proper branching methodologies are implemented for flexibility and agility with delivery supporting multiple development tracks
• Overall support of Claims Center eco-system, including integrations for Policy, Financial and CRM systems as well as integrations with bureaus, 3rd party vendors and other service providers
• Manage and maintain the technical / solution documentation including architecture diagrams, sequence diagrams, deployment diagrams and production runbooks
• Manage production applications to KPIs and troubleshoot any availability and performance issues at multiple layers of deployment, from hardware, operating environment, network, and application
• Manage, maintain, and govern engineering standards around security, secure-coding, logging, alerting, build, deployment, and integrations.

REQUIRED TECHNICAL QUALIFICATIONS (in order of level of need)

• 10+ years in IT field with 7+ years within Guidewire Claims Center in Integration / Configuration Development roles is required
• Prior technical leadership experience in Guidewire Claims Center delivering at least 2 end-to-end Claims product implementations within Commercial Insurance space is required
• Prior Technical Lead role with an ownership of Guidewire Claims Center production environment is required. This includes end-to-end support of the Guidewire Claims Center eco-system
• Technical management experience managing onshore / offshore staff with teams between 10-20 is required. The role requires strong capacity management, priority management and organization skills
• Prior experience managing multiple Claims Center Development teams is required. The role is expected to oversee multiple technical tracks / implementation teams along with the maintenance track
• Guidewire Claims Center Certification is highly preferred
• Experience with Scrum or other Agile development methodologies is required
• Expert level hands-on experience with XML, GUnit, Jenkins, GIT / Subversion / TFS, Code Coverage and Code Scan Plugin / Tools (Sonarqube, Netsparker, and frameworks
• Expertise in Guidewire APIs, GX Model and Product Models
• GW Claims Center Integration experience is required. The role will have technical ownership of dozens of internal and external integrations
• Hands-on experience and deep knowledge with Apache Tomcat or similar application servers.
• 5+ years hands-on experience working with J2EE, Tomcat, XML / Web Services / RDBMS (SQL Server preferred)
• Hands-on experience and expertise with Java and GOSU programming, and strong fundamentals with OODD
• Strong hands-on development experience with Batch Processes, Message Queues and Event Messaging within Guidewire Claims Center
• Technical experience with product migrations / conversion is required - by developing migration utilities leveraging Claims Center APIs
• Experience with DevSecOps and establishing and managing CI / CD pipelines for Claims build / deployments
• Experience with production data fix utilities is required
• Proven experience defining technology roadmaps and establishing an execution plan for Claims platforms, integrations, and services
• Experience in P&C insurance is required (Commercial Insurance is preferred)
• Has the ability to work with business partners and articulate technical trends / concepts and design / implementation considerations
• Strong skills in problem solving, resource and portfolio planning and budgeting
• Solid financial acumen, able to construct sound business plans and effectively execute against them within planned budget and established timelines with high quality

EDUCATION REQUIREMENTS

• Bachelor or master's degree in Computer Science, Information Systems, or related field
30+ days ago