The Product Support Engineer researches, evaluates, develops and tests components and equipment used on all Liebherr mining trucks.
This includes system analysis and troubleshooting on mechanical and / or electrical systems. It also involves working closely with engineering, manufacturing and all customer support departments at the factory and in field locations.
Responsibilities
- Evaluates new components or modify existing designs intended to improve truck performance and reliability.
- Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
- Enter Product Change Requests (PCR’s) to Sales and Marketing based on customer requests for improvements or options.
- Provides engineering and technical support to LME service and maintenance personnel.
- Achieves prompt resolution to problems by working directly with LME product support representative affiliates, customers and suppliers.
Participates in regular meetings with suppliers identifying reliability problems and implementing improvement measures.
- Documents major maintenance events and other significant product related issues.
- Ensures upgrades and modifications are carried out by affiliates and provide documentation to the factory to substantiate this.
- Participate in design reviews and provide input into develop verification and validation plans for new or redesigned components.
- Oversees the assembly and / or commissioning of trucks ensuring that the assembly, commissioning and operational testing conforms to factory specifications and customer requirements.
- Sign-off and submit commissioning documents to LME Warranty administration prior to customer acceptance of machine(s).
- Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations.
- Uses computer assisted engineering and design software and equipment to perform specified engineering tasks.
- Responds promptly to customer needs; solicits customer feedback to improve service; and responds to requests for service and assistance.
- Participates in Product Issue Resolution through data collecting and Root Cause Analysis exercises to resolve field failures.
Competencies
Education and Experience : Bachelor's degree in a related field from four-year College or university and three (3) to five (5) years related experience and / or training;
or an Associate's degree or equivalent from two-year College or
- technical school and ten years related experience and / or training; or equivalent combination of education and experience.
- Knowledge of Database software; Design software; Project Management software; Spreadsheet software, Word Processing software and SharePoint.
- Understanding of the design principals of large electric drive haul trucks.
- Understanding of the design principles for hydraulic systems on off-road haul trucks
- Understanding of structural inspection and repair processes
- Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
- Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions;
demonstrates group presentation skills.
- Ability to write clearly and informatively; presents numerical data effectively; and read and interpret engineering drawings and schematics.
- Ability to collect and research data and design work flows and procedures.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal
- with several abstract and concrete variables.
- Ability to translate concepts and information into images using feedback to modify designs and apply design principles.
- Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; and develop alternative solutions.
- Ability to develop project plans; and communicate changes and progress.
- Travel domestically and internationally up to 40-60% of the time for up to 4 weeks duration.
- Ability to obtain and maintain a valid driver license and passport.
- Ability to maintain Mine Safety & Health Administration (MSHA) certification.
- Ability to obtain and maintain electrical certification in high, medium and low voltage.
Our Offer
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Referral Bonus : Tier III