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Associate Software Support Specialist
Associate Software Support SpecialistTyler Technologies, Inc. • Overland Park, KS, US
Associate Software Support Specialist

Associate Software Support Specialist

Tyler Technologies, Inc. • Overland Park, KS, US
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The Associate Software Support Specialist provides basic-level software support for cities and counties in the use, functionality, and understanding of our products. The person in this role will provide support, training, analysis, and troubleshooting for our Tax-Wise property tax software. If you have the following competencies, we want to talk to you!

  • Strong desire to work with a team that has common goals.
  • Passion for helping clients and building rapport.
  • Desire to work in a fast-paced environment where every day offers diverse experiences and opportunities to help people.
  • Aptitude for problem solving and thinking out-of-the-box.

Responsibilities

  • Troubleshoot and resolve client's online and phone inquiries regarding software issues, while providing exceptional customer service.
  • Prioritize, analyze, and manage multiple inquiries from a varied group of clients.
  • Advance product knowledge by reviewing new functionality and testing new product issues.
  • Advocate for the client and ensure the software meets their business requirements.
  • May create or enhance documentation, videos, or webinars throughout the support process.
  • Commits to expanding technological skills and knowledge of the Tyler products.
  • Location

    Billings, Montana | Boise, Idaho | Lincoln, Nebraska

    Travel

    0-5%

    Qualifications

  • College degree or comparable work experience.
  • Prior experience with property tax is a plus.
  • Excellent interpersonal skills.
  • Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
  • Strong organizational skills and ability to prioritize and complete multiple tasks in a fast-paced, client-focused environment.
  • Proficiency with computers and contemporary online applications.
  • Effective analytical ability, particularly in a technical environment.
  • Excellent written and verbal communication skills.
  • State-Specific Salary Range Disclosure Requirements

    Salary will generally fall between $46,500 - $52,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

    Great Place to Work & Grow Your Career

    Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally.

    Taking Care of You & Your Family

    Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness.

    Equal Opportunity Employer

    Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws.

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    Support Specialist • Overland Park, KS, US

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