Guest Services Supervisor
Job Description
Job Description
We are looking for a strong Guest Service Agent looking to make their next step in their hospitality career.
The ideal candidate will have Hilton experience, with a want to be a hospitality manager in the near future, for a very special hotel.
The Embassy Suites Overland Park was the first Embassy Suites ever built. We strive for excellent service, and want a very positive and cheerleader-like Guest Service is always first like personality to join our team.
This position would help oversee the front desk with the assistance of the fellow Guest Services Supervisor, and property Assistant General Manager.
Compensation : $19 - $21 hourly
$19 - $21 hourly
Responsibilities :
- Coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with Encore and Hilton standards.
- Be aware of guest satisfaction scores, respond to reviews, and work toward increasing departmental and overall guest satisfaction.
- Monitor all front office agents / office to ensure they are in compliance with checklist procedures.
- Implement creative ways to ensure Hilton Honors enrollments are active with the Front Desk Agent.
- Review correspondence from guests and incident logs and direct staff according to information obtained.
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
- Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Qualifications :
- Experience in Shift Leadership.
- Experience in Hotels 3-5 years.
- Experience in Hilton hotels (ideal, but certainly not required).
- Can stand 8 hours.
- Authorized to work in the US.
About Company
We are a full-service and hopping hotel in a high occupancy market. The management team has been intact at the hotel, and we are looking forward to expanding our team.
We are looking for great personalities to be the face of the first-ever built Embassy Suites and get to number 1 in the market- a challenge we want you to beat! Our hotel offers bonuses to incentivize hourly associates, and the Hilton brand provides travel discounts within all Hilton hotels.
Guest Services Supervisor
This position would help oversee the front desk with the assistance of the fellow Guest Services Supervisor, and property Assistant General Manager. Be aware of guest satisfaction scores, respond to reviews, and work toward increasing departmental and overall guest satisfaction. We are looking for a...
Guest Services Supervisor
This position would help oversee the front desk with the assistance of the fellow Guest Services Supervisor, and property Assistant General Manager. Be aware of guest satisfaction scores, respond to reviews, and work toward increasing departmental and overall guest satisfaction. We are looking for a...
Guest Services Representative Event Staff - Kansas Speedway
NASCAR is looking for event workers in the position of Guest Services Representatives who are enthusiastic and friendly individuals who can greet guests upon entry to Kansas Speedway. A Guest Services Representative is responsible for handling front-facing duties including interacting with Kansas Sp...
Cashier (Store 171, Overland Park, KS, Antioch)
The Cashier is responsible for register transactions involving the sale and/or return of merchandise. Participate in store and Cashier meetings. ...
Agent - Guest Service
Specifically, you would be responsible for performing the following tasks to the highest standards:Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of ...
Front Desk Supervisor
Two-year college degree or equivalent hospitality experience (at least one year front desk supervisory experience). Assist in interviews, hiring, onboarding, and strong performance of front desk team members. Coach and support front office team to effectively manage occupancy, guest service, and con...
Receptionist
The applicant will have at least one year of receptionist/administrative experience and a high school diploma. ...
Front Desk Agent
Job SummaryFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality s...
Sports-Minded Customer Service Representative (CSR)
This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Associate w...
Part Time Receptionist
Hendrick Chevrolet Shawnee Mission Collision Center.Location: 8300 Shawnee Mission Parkway, Merriam, Kansas 66202.Summary: Responsible for answering and directing incoming phone calls.Greets customers as they enter the lobby, dealership showroom, or service area.Supervisory Responsibilities: This jo...