Salsify Solutions Architect

The Opportunity

We are looking for a Salsify Solutions Architect to join our growing team. The ideal candidate will develop expertise in the Salsify platform while utilizing strong project management skills to execute multiple client projects and deliverables effectively.

In this customer-facing role, you will focus on Salsify strategy and implementation, delivering proposed solutions that are aligned with client business priorities to help our customers get the most out of their investment with Salsify.

This role reports directly to the Salsify Client Operations Manager.

What You Will Do :

• You strive to become a subject matter expert in the Salsify features and solutions that are critical to your clients' success, ensuring you can provide tailored guidance and support.
• Manage, execute, and prioritize work for multiple Salsify clients, demonstrating a strong sense of ownership for the success of your client contracts.
• Lead discussions with clients to understand their business goals, challenges, and how they want to use Salsify in their digital commerce ecosystem.
• Collaborate with clients to develop a Salsify strategy that supports efficient data storage and transfer across systems;

gather requirements and align solutions with client needs.

• Take initiative to keep projects on track and meet deadlines.
• Build, project manage, and execute a project plan to fulfill the contracted scope of Salsify services.
• Investigate and troubleshoot user-reported issues, open Salsify and retailer support tickets as needed, and work across different teams and users to resolve them.
• Track hours utilization and project progress, identifying and addressing concerns or issues early on to mitigate potential escalations or renewal risks.
• Keep team members, leadership, and clients appropriately informed on progress and challenges related to your client book.
• Identify opportunities with clients to add services or features in Salsify, helping to grow our partnership and support our sales team's efforts to expand contracts.
• Work cross-functionally with our Salsify Partner Success Manager, the commercial team, and our account management teams to deliver an exceptional customer experience.
• Support our commercial team on renewal calls to assist with contract scoping and discovery for your clients.
• Partner effectively with other account team members and work collaboratively to understand their contributions to the project, identify areas of overlap, ensure efficient processes, and communicate clearly to set one another up for success.
• Contribute to the growth of our Salsify architect team by actively proposing ideas for process improvement, engaging in meetings, and sharing knowledge across the team.
• Take initiative to find resources and training opportunities to continually learn and enhance your skills as new features in Salsify become available.
• Salsify tasks you’d be expected to learn and execute on include but are not limited to :
• Taxonomy / governance and inheritance setup
• Global instance management
• Channel mapping
• Formula building
• Data architecture strategy and implementation
• Auditing and backfilling missing data
• Workflow setup and management; syndication
• Custom channel management
• Digital asset and enhanced content management

Who You Are :

• You have 2-4 years of experience managing client relationships, ideally with a consulting background.
• You have strong project management skills and have managed multiple client projects at once.
• You are comfortable being customer-facing and have strong communication and presentation skills.
• You are proactive, aiming to anticipate client needs and potential issues before they arise, while taking initiative to recommend and provide solutions.
• Knowledge of the Salsify platform is preferred and highly desirable, but not required.
• You have a proven track record of learning new platforms.
• You thrive in a fast-paced environment and are eager to learn.

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