Job Description
Job Description
Job Title : Customer Sales Specialist
Department
FLSA Classification
EEO Classification
Last Modified
Sales & Marketing
Non-Exempt
Sales Workers
08 / 22 / 2024
Job Summary :
In this role, you will be the first point of contact for our customers, assisting them with inquiries related to our internet services.
Your ability to provide exceptional customer service and troubleshooting issues will play a vital role in enhancing the customer experience and maintaining our reputation for outstanding support.
Essential Duties & Responsibilities :
- Handles inbound and outbound customer calls regarding Company products.
- Provides accurate information and guidance on internet services, plans, and promotions.
- Troubleshoots and resolves customer issues effectively and efficiently.
- Documents customer interactions and maintains detailed records in our CRM system.
- Escalates complex issues to the appropriate departments when necessary.
- Collaborates with team members to improve service delivery and customer satisfaction.
- Stays updated on product knowledge, policies, and procedures to assist customers effectively.
- Strives to achieve individual and team performance goals.
Job Qualifications :
- High School Diploma or equivalent required.
- 2+ years of related experience preferred.
Skills :
- Excellent verbal and written communication.
- Excellent knowledge retention and recall.
- Strong collaborative skills.
- Strong problem-solving skills.
- Customer service orientation.
- Critical thinking.
- Active listening.
- Computer skills and knowledge of relevant software.
Physical Demands :
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms;
talk or hear. The employee frequently is required to stand, walk, and sit; climb, balance, stoop, kneel, crouch or crawl.
The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision depth perception, and ability to focus.
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities.
Additional functions and requirements may be assigned by managers as deemed appropriate.
Equal Opportunity Employer / Veterans / Disabled
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