Customer Care/Warranty Representative
Overview
Drees Homes is a family-owned home building company with a passion for making custom homes easy. For 95 years, we have taken care of our employees and our customers.
It’s why we rank as the 18th largest privately-owned builder in the country and have a track record of long-tenured employees.
We’re proud of being named a 2022 and 2023 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we’ve been officially certified as a 2023 Great Place to Work.
Enrich your career at a company that values integrity, excellence, opportunity, stability and success.
Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas : Greater Cincinnati and Cleveland, Ohio;
Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities / Qualifications
Drees Homes is seeking candidates for the position of Customer Care / Warranty Representative in Washington DC. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.
Duties and Responsibilities :
- Complete assigned warranty service requests within the guidelines of company policy
- Follow up on all warranty requests to vendors / contractors to ensure prompt service to the customer
- Evaluate all customer complaints and report solutions
- Conduct 60-day and yearly Customer Orientations
- Keep the customer care system up-to-date and accurate
- Recommend changes that will improve processes
- Monitor and respond to email and voice mail messages daily
- Comply with the "Warranty On Call" procedure
Desired Knowledge and Skills :
- Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
- Excellent verbal and written communication skills with internal and external customers
- General knowledge of residential construction and the homebuilding process
- Basic computer skills, experience using an iPad preferred
- Must be organized, detail-minded, and adaptable
- Self-driven and able to work independently
- Ability to follow through to a satisfactory conclusion
- Customer oriented, outgoing, dependable & ethical
- Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
- Problem solving abilities with excellent follow-up skills
- Must have reliable transportation
- High School diploma is required; Construction or other related college degree a plus
- At least 1 year residential home experience required
- 3-5 years of previous customer care experience
- 3-5 years of construction experience is a plus
The typical schedule of this position will be Monday Friday 8 AM to 5 PM, plus additional hours as necessary.
Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.
Summary
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