Customer Service Representative

FleetLogix is the premier provider of fleet management and transportation services. Our goal is to deliver the highest quality service, safety, and customer satisfaction.

If you would like to join a winning team, work outside, and have room for advancement please apply. We offer competitive pay, part-time / full-time employment, and health benefits when eligible.

We look forward to you joining our team!

Pay : $16.95 / hour

The Customer Service Representative (CSR) is responsible for tracking vehicles on the ready line with scanning technology to maintain current inventory records.

The CSR helps receive and check-in returned rental vehicles as well as control the exit gates. The CSR plays an important role in ensuring customer satisfaction in the daily operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain strong customer service, both internally and externally.
• Maintain knowledge of the site and the designated locations of out of service (O / S) vehicles, shop / maintenance vehicles, turn back (T / B) vehicles, return lanes, ready stalls and quick turn area (QTA).
• Serve as gate attendant at lot exit point as required as well as perform assigned customer check-out tasks as required.
• Efficiently and correctly operate data entry devices.
• Maintain a clean and safe working area.
• Operate the motor vehicle in accordance with all company and customer policies and adhere to state motor vehicle laws.
• Inspect vehicles and ensure specific customer expectations are met on vehicles ready for rental.
• Meet productivity standards and benchmarks in assigned location.
• Perform variety of tracking and counting tasks to keep track of vehicle locations and availability.
• Track both tasks on productivity sheets and report to management for productivity purposes.
• Regular attendance per FleetLogix policy is required and is an essential function of the position. Employees with attendance issues or excessive tardiness will be subject to disciplinary action, up to and including termination.
• Other duties as assigned (Please note, that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibilities : This position has no supervisory responsibilities.

QUALIFICATIONS / COMPETENCIES :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be safe, courteous and conscientious while driving at all times.
• Must have strong attention to detail when cleaning vehicles.
• Must be honest and trustworthy.
• Must be personable, flexible and team oriented.
• Must be professional and treat customers and employees with dignity and respect at all times.

Education and / or Experience : High school Diploma or general education degree (GED) preferred but not required. Preferred three to six months related experience and / or training or any combination of education and experience that demonstrates the ability to do the job.

Communication Skills : Ability to communicate with others by both talking and signaling to people to convey or exchange information.

Includes giving directions to helpers and customers. Must be able to read and interpret street signs / traffic signals and obey traffic rules;

as well as read safety rules, operating and maintenance instructions, and procedure manuals. Ability to complete routine logs and reports.

Mathematical Skills : No mathematical skills required for this position.

Reasoning Ability : Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Computer Skills : Use simple data entry devices such as scanners or I-touch note pads.

Licenses & Certifications : Valid driver's license required. Must pass a driver safety skills test and meet FleetLogix hiring standards for acceptable driving record in order to be hired.

Must be at least 21 years of age with minimum 4 years of prior qualified driving experience, required for insurance and customer contract purposes.

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; stand more than 15 minutes; walk; talk and hear.
• The employee is frequently required to climb; balance; stoop; kneel; crouch, or crawl. The employee is occasionally required to use hands;

fingers and arms to grasp, reach, carry, or lift. The employee must occasionally lift and / or move up to 50 pounds.

• Ability to get in and out of multiple vehicles (up to 200 times per day).
• Must be able to get in and out of various size cars throughout the day as well as walk areas exceeding 300 yards multiple times per day.
• Must follow restrictions placed by the DMV for vehicle operation (i.e. : wear corrective lenses while driving).

FleetLogix, Inc. is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We promote a workplace that is free of drugs and alcohol. All employment is contingent upon completion of drug and background screenings.

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