Credit Investigator

Job title : Credit Investigator

Duration : 6 months + (possible extension)

Pay Rate : $17.96 / hr on W2 No Benefits

Location : Plano, TX

Hybrid Work Schedule : Central Required to be in office - Wednesday only.

Must Be Local to work location as candidate will be needed to work on a Hybrid schedule based on location above.

• To complete all requested credit investigation at or exceeding dealer service levels. Phone-based role where you will be needed to make inbound and outbound calls and strive for daily phone service of 100%.
• Scope of work : Includes the below items, via inbound / outbound phone calls to credit applicants and use of approved credit investigation tools :
• Verify Proof of Residence
• Verify Proof of Income
• Verify Phone Number
• Investigate / Verify Initial Fraud Alerts
• Investigate / Verify Extended Fraud Alerts
• Investigate / Verify Active-Duty Military Fraud Alerts
• Submit SSA-89 forms
• Respond to requests for additional investigation (Returned via ARW when investigation request is received to the Credit Analyst (CA) advising that it is outside of scope.
• Follow all credit investigation policies and procedures as outlined in articles found in SRM Knowledge and FOPP (see links above), using the proper credit investigation tools and proper notation of applications.
• Communicate in a professional manner.
• Always maintain a high level of professionalism in verbiage and tone when interacting with applicants and leaving messages.
• Compile and analyze credit information gathered by investigation.
• Obtain information about potential creditors from banks, credit bureaus, and other credit services, and provide reciprocal information if requested.
• What specific TFS departments will they interact with? TFS DSC Credit Teams

Requirements : Must Haves :

Must Haves :

• Excellent written and communication skills
• Phone based experience (inbound / outbound calls)
• PC literate with good typing skills (25-30 WPM)
• Minimum education level of a high school graduate
• The expectation is that these people will be available to work on 5 days a week with two of those days being Saturday and Monday mandatory.

Required Work Hours :

• The hours should be 8am to 8pm Monday through Friday and 9am to 6pm on Saturday.
• For business continuities the 4 corporate partners will have Sunday and one of the following weekdays off : Tuesday, Wednesday, Thursday, or Friday.
• This is a long-term role that the managers can see the candidate moving into a Contract's Analyst role full time but this is based on the business need and performance.
• This is an entry level role
• Collections / Customer Service background is fine

Dress Code

• Guidelines for appropriate attire
• You should wear business attire when you are representing the Company. These instances may include interactions with dealers, suppliers, visits with special guests, or other similar situations.

However, a day spent in the office may allow for a more casual choice.

Although it is not feasible to list every type of attire that is acceptable or unacceptable, the following guidelines will help you determine what is appropriate to wear to work.

Clothing should always reflect a professional image, be clean and neat in appearance and fit in a manner that is appropriate for a business environment.

Examples of appropriate attire :

• Suits and ties
• Sports coats and slacks
• Skirts and dresses
• Capri / cropped pants
• Jeans (standard / classic fit)
• Sleeveless tops
• Dress sandals, open-toed shoes
• Clean, neat athletic shoes
• Examples of inappropriate attire :
• Clothes with holes, rips, fraying, etc.
• Halter tops, spaghetti straps, strapless tops, tank tops, muscle shirts
• Flip flops, beach sandals
• Sweatpants
• Shorts
• Attire that would typically be worn to the beach, gym, or dance club
5 days ago