Senior Analyst Customer Loyalty & Insights

Job Description

Job Summary :

Owned Brand continues to be a core pillar for the Walgreens retail business, and integral to our growth. The Retail Insights Sr.

Analyst will support the Walgreens Owned Brand business, identifying key market opportunities through syndicated data and 3rd party research, and ways to continuously grow buyer conversion, trips, and baskets by understanding the Walgreens customer behavior.

You will have the opportunity to collaborate cross-functionally, thinking critically and creatively to identify and measure assortment and promotional activities.

The role partners with the broader insights organization with a focus of driving Owned Brand growth across all retail divisions.

A successful candidate would have experience in data analysis & insight development, be comfortable with ambiguity and managing multiple projects, as well as have a basic understanding of retail market dynamics.

Job Responsibilities :

Performs, develops and implements operational activities that impact important components / processes of the specified Customer Loyalty & Insights work function, and may include responsibilities in the area of vendor collaboration, pharmacy insights, customer insights, pricing & promotion and / or consumer research such as : Developing and executing assigned high profile plans / programs to enhance / maximize consumer awareness, market share and support specified initiatives.

Engaging and developing analysis for Interpretation of results and analyzing trends. Reviewing alignment of functional area strategies with assumed outcomes.

Monitoring strategies of functional area and recommending / implementing adjustments. Contributing in planning and implementing a broad range of activities to meet objectives.

Developing tactical plans.Preparing related program budgets.Participating in development of programs that establish and enhance standards.

Identifying and establishing relationships with internal / external partners.

• Ensures that problematic issues for key initiatives are tracked, summarized and presented to management.
• Anticipates and prevents problems and roadblocks before they occur.
• Collaborates and shares information cross-functionally to improve workflow processes and operational efficiencies. Interacts with internal and external peers and management to share highly complex information related to areas of expertise and / or to gain acceptance of new or enhanced business solutions / initiatives.
• Performs as subject matter advisor to specified area of responsibility and constructively challenges current methods to identify areas of improvement, support established standards and deliver improved results.

May design specifications of assigned initiatives and may lead in implementation. Become actively involved, as required, to meet schedules and resolve problems.

• Identifies opportunities and makes appropriate recommendations to improve processes and / or operating efficiencies. May perform as customer advocate.
• Works on variable-sized project and may lead some project work streams, as necessary. Ensures project initiatives are completed within budget and on time to meet business units’ needs.
• Communicates effectively and tailors communications appropriately to different audiences.
• Builds knowledge and understanding of the specified area and works with internal / external resources to build confidence in partners and build own abilities within area of responsibility.
• Mentors less experienced team members. May participate in teaching and training members of the work team.

About Walgreens and WBA

Walgreens () is included in the , Inc. (Nasdaq : WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities.

WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the , Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day.

Walgreens pharmacists play a critical role in the , including those that drive equitable access to care for the nation’s medically underserved populations.

To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide.

The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law.

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