Job Description
Job Description
Description
Job Overview : Smart Stack Impact is seeking a dedicated Customer Service Representative to join our team. This role involves providing exceptional customer support, managing inquiries, and ensuring customer satisfaction.
Location : Madison, WI
On site job
Salary Range :
$38.500- $49.500 yearly
Key Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve customer issues and escalate when necessary
- Maintain customer records and update account information
- Provide product and service information to customers
- Assist with order processing and tracking
Skills, Knowledge and Expertise
- High school diploma or equivalent; Associate’s or Bachelor’s degree preferred
- Strong communication and problem-solving skills
- Proficiency in customer service software
- Ability to work in a fast-paced environment
Benefits
- Competitive salary range : $38.500- $49.500 yearly
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development opportunities
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