Senior Sales Operations Business Partner - SVB (Hybrid)

Overview

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This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office.

About us

Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.

Silicon Valley Bank (SVB), a division of First-Citizens Bank, is the bank of some of the world's most innovative companies and investors.

SVB provides commercial banking to individuals and companies in the technology, life science and healthcare, private equity, venture capital and premium wine industries.

SVB operates in centers of innovation throughout the United States, serving the unique needs of its dynamic clients with deep sector expertise, insights and connections. Learn more at svb.com.

About the Role

The Sales Operations team, a part of the Marketing and Sales Strategy organization, ensures SVB's complex and ever-evolving business runs smoothly.

We are instrumental in setting go-to-market strategy and ensuring flawless execution and operations against that strategy.

We have teams embedded in each of the major bank business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.

In this role, you will partner closely with Credit Solutions leaders to help them reconcile their priorities, shape their strategy, and execute their initiatives.

You will be an integral part of their team, providing thought partnership and utilizing your business acumen and analytical capabilities to drive and grow the business.

You will shape the way we work, through operational cadence, go-to-market initiatives, insights, and reporting.

This position offers the opportunity to collaborate cross-functionally with sales, business analytics, sales enablement, sales technology, product, marketing, legal, finance and other cross-functional teams to translate go-to-market strategies into operations that sustain and accelerate growth.

Responsibilities

• Partner with Credit Solutions leaders to translate the organization's strategy into go-to-market operations and execution
• Proactively identify, structure, and lead key strategic initiatives and business programs to scale and accelerate our business
• Build and maintain operational business reporting and provide actionable insights on business and market performance and identify areas of opportunity and risk
• Use information and influence to drive change, meaningfully impacting core performance results
• Develop and optimize key sales processes, partnering with business leaders and sales technology
• Support implementation of enabling systems and tools, working closely with internal systems teams
• Collaborate with business leaders and business analytics to develop and maintain capacity planning and resource allocation framework and tools

Qualifications

Bachelor's Degree and 8 years of experience in management consulting, sales operations, sales strategy, banking, or equivalent project management experience OR High School Diploma or GED and 12 years of experience in management consulting, sales operations, sales strategy, banking, or equivalent project management experience.

Additional Required Qualifications :

• Strong analytical and problem-solving skills combined with business acumen
• Advanced Excel and PowerPoint skills
• Proven ability to lead complex projects with multiple stakeholders under tight timeframes
• Excellent written / verbal communication and interpersonal skills
• Proven ability to negotiate priorities across organizations at all levels
• Excel at balancing planning with execution

Preferred :

• Practical experience in sales operations or a closely related field
• Experience using Tableau desktop to perform analysis and develop dashboards
• Familiarity with CRM systems (e.g. Microsoft Dynamics)
• Experience leading strategic planning in an established high-tech company
• Demonstrated experience serving as a trusted advisor to senior leaders on a wide range of topics
• Experience establishing new processes and cadence within high-growth organizations
• Superlative communication and facilitation skills, proven track record of building relationships with senior stakeholders

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate.

Job postings may come down early due to business need or a high volume of applicants.

If hired in New York, the base pay for this position is generally between $169,039 and $198,870 per year. If hired in California, the base pay for this position is generally between $169,039 and $198,870 per year.

If hired in Colorado, the base pay for this position is generally between $154,996 and $182,348 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law.

For some roles, total compensation may also include variable incentives, bonuses, benefits, and / or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.

More information regarding our benefits offerings can be found here : https : / / jobs.firstcitizens.com / benefits

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Remote working / work at home options are available for this role.