QUALIFICATIONS AND EDUCATION REQUIREMENTS
- High school diploma / GED : associate degree preferred.
- 0-5 years of related experience and / or training; or equivalent combination of education and experience.
- Ability to successfully manage multiple, competing priorities / task in a fast-paced work environment.
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Strong organizational, time management skills, and high attention to detail.
- Flexibility to work outside normal working hours, as required.
- Working knowledge of refrigeration / HVAC a plus.
- High level of professionalism and diplomacy.
- Superior customer service skills.
- Excellent telephone and communication skills with ability to handle high volume of calls.
- Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment.
- Work effectively in diverse team environment.
DESCRIPTION :
- Ability to prioritize calls and leverage appropriate workforce.
- Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs.
Verify receipt of call by technician.
- Respond to customer difficulties with billing and service.
- Communicate work orders, messages, or information to or from supervisors, or technicians.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
- Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
- Respond and review calls taken by call center.
- Obtain COD information and notify credit to send an application for credit approval to new customers.
- Additional responsibilities as assigned.
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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