IT Analyst & Technician

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation, Camerican International, Finica, Tipico Cheese Products) and has been importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing, insurance, finance, logistics, food safety, and information technology, and supply the needs of retailers, distributors, food service chains, hotels, cruise lines, and food manufacturers alike.

Summary / Objective :

This position has two primary responsibilities :

• 50% of ERP and Application Support :

Deliver application support for Enterprise Resource Planning (ERP) systems and local ancillary applications. The primary goal is to ensure smooth business operations and drive efficiency through continuous improvement of business processes. This includes managing ERP-related tickets and change requests by prioritizing, tracking, and escalating as necessary. The role requires close collaboration with internal teams, external partners, and both local and global stakeholders.

Provide prompt and effective technical support for IT operations, primarily for Heartisan divisions in Wisconsin, as well as remote locations. Troubleshoot issues and communicate solutions in a professional, customer-focused manner.

Essential Functions and projects :

50% - Application Support

50% - Helpdesk Technical Support

Skills and Qualifications :

Internal and External Contacts / Relationships

Physical Requirements :

Salary Range : $70,000 - $90,000 annually

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and / or any other characteristic or status protected by national, federal, state, or local law. Gellert Global Group is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact hr@gellertglobalgroup.com .

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