Sales Operations Analyst

Location Austin, TX or San Antonio, TX only*

The GSCO (Global Sales and Consulting Operations) central team is responsible for providing Training, Business Support and Communications on the Sales Systems and Tools used by Sales and Consulting globally.

We are currently looking for a hard-working individual to work within the GSCO Tier 2 Support team.

The GSCO Sales Operations Analyst will report to the GSCO Support Operations Manager and will be responsible for providing high quality, adaptable support to Sales teams.

Successful candidates will have exposure in supporting internal stakeholders. Professional-level English written and verbal skills and a dedication to high quality customer service are essential.

Career Level - IC2

Job Responsibilities :

• Performs analysis of sophisticated cases and provides support on technical systems.
• Provides 2nd level of support to Sales end-to-end processes to troubleshoot and resolve sophisticated queries and system issues.
• Provide updates / training to other colleagues within area of expertise.
• Act as a liaison the sales team and various other supporting functions (GSCO, Deal Management, AR, Collections, Credit Team, Order Management, Approvals, Business Practices, Revenue Recognition, Incentive Compensation,
• Gain an understanding of the business priorities and challenges of the Global Sales Reps and Managers.
• Support new application rollouts and participate in testing of new applications.
• Meet GSCO Support KPIs and targets and communicate activity metrics to GSCO management.
• Keep current on new releases and improvements.
• Undertake administrative responsibilities and other projects as required.

Qualifications & Characteristics :

• 2-4 years of relevant experience
• BS Degree in Business, Economics, Mathematics, or related.
• Good Digital literacy, esp. in Word / Excel.
• Strong communication, interpersonal, analytical, and mathematical skills.
• Ability and desire to provide excellent customer-service to internal customers.
• Ability to work independently and in a complex environment.
• Availability to provide weekend coverage on a quarterly basis.
• Proactive, excellent teammate, with a positive, Can Do Demeanor.
• Results orientated, problem-solving skills.
• Exposure in supporting Sales Representatives is a plus.
• Exposure working with Oracle applications is a plus.

No visa sponsorship is available for this position.

Does this sound like an exciting opportunity? We'd love to hear from you

LI-DNIDisclaimer :

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US : Hiring Range : from $ to $ per hour; from $51,100 to $100,000 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following :

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee / Spouse / Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.

Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.