Sector Tech - TMT - Telecommunications - Senior Manager - US Consulting

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Senior Manager Sector Technology, Telecommunications

The opportunity

Telecommunications Technology Consulting is a rapidly growing area, so you will have plenty of opportunity to spread your wings and develop your skill set to keep up with the ever-growing demands of the telecommunications landscape.

Most of your time will be spent embedded with our telecommunications client teams, and we will look to you to provide our clients with a unique sector business & technology perspective on how they must continue to innovate and remain competitive in this ever-changing industry.

Your key responsibilities

• You will focus on delivery across customer / agent experience, service & product, networks, BSS & OSS systems.
• You will team with various EY Technology Competency groups (AI & Data, Digital Engineering, Technology Strategy & Transformation) to pursue and deliver engagements that will bring our telecommunications clients unique solutions to solve their complex issues & challenges.

Skills and attributes for success

• Leading medium to large size project teams (on-shore, near / off-shore) through agreed-upon phases of project governance, requirements definition, architecture design, vendor selection, systems integration, bespoke development, testing & QA, release management and risk analysis of a client’s project life cycle.
• Leading business development activities (e.g. RFPs, points of view-based business development) and demonstrated ability to build and nurture client relationships.
• Collaborating with alliance partners and team members in developing applicable methodologies, tools, approaches, points of view, thought leadership and accelerators to differentiate EY in the telecommunications industry marketplace.
• Providing broad technical knowledge of various telecommunications centric key technology and business platforms; teaming with client technology professionals and EY third-party strategic alliances.
• Developing long-term relationships and networks, both internally and externally; interacting and communicating effectively with teammates, clients, stakeholders and executives.

To qualify for the role, you must have

• Bachelor’s degree and twelve or more years of related work experience, with at least 8 years in a management / technology consulting company.
• 8 or more years of experience in at least three of the following areas, with a focus on solution definition, solution architecture, systems integration : CRM / ERP software solutions, omni-channel ordering and provisioning, e-commerce, content management or billing, network observability / operations, customer operations, network planning & design, application / leverage of AI / ML across product / engineering / operations and across fixed & wireless networks.
• Five or more years in defining / designing complex systems, information and integration architectures within the telecommunications industry domain.
• Five years or more experience in business development and client relationship management. This includes coordinating and leading RFP responses and / or proactive business development (linear and lateral extensions).

Demonstrated ability to build client relationships.

Project work with two or more of AI / ML, big data and analytics; asset lifecycle management / supply chain; cloud technology delivery;

web development; emerging collaborative solutions, including content management; and enterprise data migration, MVNOs, private networks, fixed networks fiber, cable / DOCSIS.

• Hands-on experience in technology platforms relevant to your domain preferred.
• Strong interest in further developing and integrating enterprise business processes with technology skills.
• Strong verbal communication, presentation, client service and technical writing skills.
• Experience presenting to client executives at SVP and above level.
• Experience of architecture design leading practices, benchmarking, peer company environments, and prior advisory experience relevant to telecommunications industry-specific business and technology functions.

Ideally, you will also have

• Degree emphasis in Computer Science, IT, Engineering, MIS or Mathematics desired; MBA or master’s degree in one of these areas preferred.
• Technology certifications (e.g. Azure Cloud, SAFe, TM Forum, AI / GenAI) and exposure to / understanding of relevant telecommunications industry standards such as TM Forum, CAMARA, etc.

What we look for

We are interested in passionate team members with a strong vision and a desire to stay on top of trends in the telecommunications industry.

If you have a strong passion for helping businesses achieve their growth and efficiency goals, this role is for you.

What we offer

• Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

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